Maxine Niev

I have nearly six years of experience in the customer service and technical support industry, with a strong focus on delivering exceptional service and resolving a wide range of customer concerns. Throughout this time, I have supported a major telecommunications (Telco) account, where I assisted customers with technical troubleshooting, billing inquiries, account management, and product information. In addition to providing technical assistance, I was also involved in upselling and cross-selling products and services, which allowed me to develop valuable sales experience. My role required excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure satisfaction and build lasting relationships. This combination of technical expertise and sales acumen has helped me become a well-rounded and results-driven support professional.