Maxim Ryan C. Saballo

Maxim Ryan C. Saballo Metro Manila, Philippines   Career Objective: To excel in a field where my capabilities and talent will be maximized in all aspect of work, where my productivity and creativity will contribute to the Company's mission and vision. I also strive to constantly learn and acquire new knowledge. Educational Background: Technological University of the Philippines – Manila Bachelor of Technology Major in Electronics Engineering Graduate Sablayan National High School Graduate with special awards Buenavista Elementary School Graduate with Special Honors Skills Exceptional analytical & customer service skills Fast learner and very open to changes and new learnings Has expertise on current technologies (e.g. MS Exchange, System Administration, Business Application Support, Office365 Administration, MDM - Airwatch Administration, etc.) Foundation knowledge on team handling and supervision Strong interpersonal skills, verbal and written communication skills. Ability to interact effectively with customers, vendors, peers and management via multiple communication channels Strong problem solving skills and decision-making ability Troubleshooting expertise with Microsoft Windows 7, 8 / 10, Linux’s Xubuntu/Ubuntu, Mobile Devices (Android & iOS), Microsoft Office applications suite, Office365, MS Exchange, Outlook, local and LAN printers, Wi-Fi, VPN, Internet Connectivity, Communication tools (Skype, Jabber, Trello Board, Yammer, etc.) Expertise and work experience with Microsoft Active Directory Users and Groups Management Experience with SaaS platform support and administration (Salesforce System Administrator) Adept at customer concerns escalation and ticket management tools ( ServiceNow, Microsoft CRM. Webstar Ticketing system etc.) Solid understanding of intermediate to advance network management (TCP/IP, Wireless, DNS, DHCP) including administration of various kinds of network devices, printers, hubs, switches, etc. Experienced using remote support tools e.g. Remote Desktop, LogMeIn, Team Viewer, Bomgar, Webex. Work experience as IT Service Desk Analyst supporting end users of Corporate IT services and applications. Able to think outside the box and work with minimum to no supervision. Personal Information   Age: 34 Years Old Date of Birth: May 06, 1986 Place of Birth: San Jose, Occidental Mindoro, Philippines Nationality: Filipino Religion: Roman Catholic Status: Married Height: 5”7 Language: Filipino, English Interests/Hobbies: Reading books, surfing the waves and the net, playing chess, playing computer games like DOTA 2, DIABLO 3, hanging out with friends, binge-watching movies and tv series like HIMYM The Big Bang Theory and a lot more, cliff diving, snorkeling, spending quality time with wife and kids. During summer season, I frequent some of the islands of the Philippines and get my skin sun-kissed. Work Experience: Sitel Philippines Inc. Customer Service Representative - January 2008 to November 2009 Teleperformance Philippines Technical Support Representative - March 2010 to June 2010 Orchid Cybertech Services Inc. Technical Support/ADSL Engineer - June 2010 to October 2011 Dell Philippines International Services Inc. Technical Support Associate- December 2011 to February 2013 Cognizant Technology Solutions Inc. Senior Process Executive - May 6, 2013 – June 15, 2015 Cognizant Technology Solutions Inc. Helpdesk Analyst - November 26, 2018 – Present Reed Elsevier Philippines Inc. Technical Support Representative/Helpdesk - July 15, 2015 – December 15, 2018   Character References Scirvelle Lagunoy- Supervisor – Reed Elsevier Philippines Alfredo Tuico - Customer Systems Engineer – Reed Elsevier Philippines Yvan Marco Tolentino Global Service Desk Manager – Cognizant Philippines- Denice Ramirez- Supervisor – Reed Elsevier Philippines I hereby certify that above info and details are true and correct to the best of my knowledge. (SGD) Maxim Ryan C. Saballo