Maureen Wanjala

MAUREEN NAFULA PROFESSIONAL SUMMARY Dynamic Executive Assistant with 8+ years of experience optimizing executive operations in fastpaced environments, enhancing productivity by 30%. Expertly manage high-level calendars and travel logistics, saving executives 20+ hours weekly through meticulous scheduling and coordination.Proven track record in event management, successfully orchestrating 4 international exhibitions annually, ensuring flawless execution and stakeholder satisfaction. WORK EXPERIENCE Freelance Executive Virtual Assistant, Startup Companies Uk and Us Jan 2024 - Present Provided remote executive support to entrepreneurs, managing calendars and meetings for 3 clients, saving 20+ hours weekly. Improved email response speed by 40% through efficient communication and template use. Organized workflows in Trello and Google Workspace, reducing missed tasks by 90%. Collected and summarized client feedback for quarterly reviews. Executive Assistant to the CEO, Delish Nail and Beauty Sept 2022 - Dec 2023 Managed the executive calendar and scheduled meetings for a high-volume wellness spa, ensuring optimal time management for 100+ clients weekly. Coordinated 3 major seasonal events and weekly promotions, driving a 40% increase in loyalty program sign-ups and enhancing client engagement. Maintained accurate CRM data for 1,000+ clients, facilitating effective outreach and retention strategies, achieving a 95% client satisfaction rate. May 2019 - Aug 2022 Executive Administrative Assistant, African Hair Limited Provided comprehensive administrative support to senior leadership, ensuring smooth daily operations. Monitored action items and followed up on deliverables, ensuring 98% of deadlines were met. Assisted with strategic initiatives and special projects, contributing to a 15% increase in operational efficiency. Aug 2014- Apr 2019 Sales Manager, Citywalk limited Promoted to Sales Manager after 12 months, leading a team of 8 across multiple branches. Increased corporate sales by 20% through targeted outreach and tailored presentations. Streamlined onboarding, reducing new hire ramp-up time by 50%. SKILLS Ability to work independently, Attention to Detail, committed, communication, confidentiality, project management, exceptional organizational skills, highly organized interpersonal skills, Multitasking, resourcefulness, scheduling meetings, time management, logistics, business administration, investment management, international travel, event coordination, executive support, sustainability EDUCATION Diploma In Journalism and Mass Communication Mount Kenya University May 2011- Dec 2013 ADDITIONAL INFORMATION Technical Skills: Trello, Monday.com, Gmail, Slack, Zoom, Outlook, Google Meet, Calendly, Zendesk, Tidio, Salesforce, Shopify, Google Drive, Dropbox, Canva, microsoft office suite Languages: English, Swahili Certifications: Certificate In virtual Assistance Awards/Activities: Most Initiative-driven employee of the year 2021, Best sales performer of the year 2019