Maureen Olah

Maureen Olah Maureen Olah -,- Lagos, Nigeria PERSONAL PROFILE Results-driven Virtual Assistant with 3+ years of experience specializing in inbound communication, data entry, customer support, lead generation. Adept at managing client relationships, optimizing workflows, and providing comprehensive remote support to enhance business efficiency. Recognized for exceptional organizational skills, meticulous attention to detail, and a proactive approach that boosts client satisfaction and operational productivity. Proven expertise in CRM management, administrative support, and data-driven strategies that increase customer acquisition and streamline processes across diverse industries. EMPLOYMENT HISTORY Virtual Assistant | Amber Technologies LTD, Nigeria (Remote) August 2024 - Present •​ •​ •​ •​ •​ •​ •​ •​ Handle inbound and outbound calls, respond to inquiries via email, in a timely and professional manner. Assist professionals and facilities with shift bookings and urgent staffing needs. Developed social media strategies to boost client engagement and online presence. Conducted lead generation through targeted follow-ups and relationship building, contributing to increased facility signup rates. Facilitated communication between CEO, managers, and teams to ensure project alignment. Conducted research and data analysis to provide actionable insights for decision-making.. Schedule meetings, manage calendars, and assist with general administrative tasks. Assist with social media content, engagement, and digital marketing strategies. Data Entry and Bookkeeping | West African Examination Council, Nigeria (Remote) March 2023 - April 2024 •​ •​ •​ •​ Processed 200+ monthly payment claims with 98% accuracy, ensuring timely resolutions. Assisted customers with billing inquiries, reducing query resolution time by 30%. Managed large datasets with strict adherence to data integrity and confidentiality. Supported JAMB (Joint Administration and Matriculation Board) services by facilitating online payments and troubleshooting technical issues. Business Growth Consultant / Salesperson | SalesRuby LTD | September2022 - April 2023 •​ •​ •​ •​ •​ •​ •​ •​ •​ Generated new merchant opportunities through 30+ daily outbound calls, achieving 10% increase in client retention. Provided essential operational support to maintain workflow and ensure task completion. Managed incoming communications, assisted with drafting responses, and ensured timely follow-ups to streamline information flow. Executed additional administrative tasks, such as document organization and scheduling, to assist with team functions. Built strategic relationships with stakeholders, driving 10% growth in repeat business Developed lead generation pipelines by establishing centers of influence. Prepared performance reports (monthly/quarterly/annual) to streamline executive decision-making. Collaborated with cross-functional teams to deliver tailored solutions, resulting in 15% sales revenue growth. Analyzed clients need to propose complex problem-solving strategies for mid-market businesses. Social Media Manager / Customer Support | OHYI Company BookClub (Remote) | February 2021 - August 2022 •​ •​ •​ •​ Managed clerical tasks, including tracking work progress and completion. Created and maintained the company’s brand using social media marketing tools. Collaborated with marketing teams to develop and execute campaigns. Analyzed digital marketing strategies, identified weaknesses, and recommended improvements. EDUCATION Bachelor of Science in Accounting | Benue State University, Makurdi || April 2016 — October 2021 CERTIFICATIONS AND TRAINING •​ •​ •​ •​ •​ •​ Virtual Assistant | ALX | 2024 Customer Service Course | Network Creative Courses | 2024 Transforming Nigerian Youth Program | Enterprise Development Centre | 2024 Airline insider - Reading Itineraries Training Course | Mindtickle | 2024 Work From Home as a Virtual Assistant | Udemy Digital Marketing Training Course | Digital Ad Expert | 2022 LANGUAGES •​ English OTHER SKILLS •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ Lead Generation Customer Support Administrative and Organizational Skills Self-Motivation and Resilience Digital marketing and social media management Product development and research Customer relationship management (CRM) Strong written and verbal communication Multitasking and time management Adaptability and problem-solving Proficient in Google Suite REFERENCES Available on Request