Maureen Olah

Maureen Olah Maureen Olah -,- Lagos, Nigeria PERSONAL PROFILE Proactive and detail-oriented Virtual Assistant with 3+ years of remote experience with a strong background in inbound communication, calendar and inbox management, lead generation, CRM support, social media coordination, and customer engagement. Adept at streamlining workflows, supporting leadership, and ensuring smooth business operations. Proficient in Google Workspace, Microsoft Office, WhatsApp Business, and task management tools. Passionate about delivering efficient, reliable, and high-quality support. CORE SKILLS •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ Lead Generation Customer Support Social Media Support Wellness Coach Financial Administration Inbox & Calendar Management Scheduling & Task Coordination Customer relationship management (CRM) Strong written and verbal communication Data Entry & Research Google Workspace & Microsoft Office Trello, Zoom, Slack, Discord, HubSpot PROFESSIONAL EXPERIENCE Customer Support/ Wellness Coach | ShredderGang Company - Online Wellness Program (Remote) March 2025 – Present •​ Provide virtual wellness support via WhatsApp Business and email, acting as an accountability partner for daily habits, meal tracking, and workouts. •​ •​ •​ •​ Check in with clients regularly to monitor progress, provide motivation, and ensure consistency with wellness routines. Serve as a wellness consultant, offering personalized guidance and maintaining a supportive communication style. Adapt communication frequency based on client preferences and build long-term trust. Create summary reports and feedback reviews at the end of each program cycle. Executive Assistant | CCI Global (Remote) May 2024 – Present •​ •​ •​ •​ •​ Acted as the frontline in dealing with public relations, and boosting the organisation credibility. Sending documents to necessary clients, scheduling meetings, sending reminders to individuals that need to be there. Led the Legacy Project 2025 at CCI Akure Campus, coordinating tuition sponsorship for students, a science demonstration project, and a medical eye-care outreach for secondary school students of over 2,500. Managed cross-functional teams and liaised with school authorities to deliver the program, including budgeting, logistics planning, and stakeholder communication. Ensure follow through of all discussed items in meetings, with updates being incorporated into reports. Transcribe all minutes of the last meeting and put all reports into a document to be sent. Virtual Assistant | Amber Technologies LTD (Remote) August 2024 - March 2025 •​ •​ •​ •​ Manage executives schedules, organized meetings, and supported internal communication. Handle email inbox, CRM updates, and client bookings. Conducted research to support business development. Schedule meetings, manage calendars, and assist with general administrative tasks. Data Entry and Bookkeeping | West African Examination Council, Nigeria (Remote) March 2023 - April 2024 •​ •​ •​ •​ Processed 200+ monthly payment claims with 98% accuracy, ensuring timely resolutions. Assisted customers with billing inquiries, reducing query resolution time by 30%. Managed large datasets with strict adherence to data integrity and confidentiality. Supported JAMB (Joint Administration and Matriculation Board) services by facilitating online payments and troubleshooting technical issues. Business Growth Consultant / Salesperson | SalesRuby LTD | September 2022 - April 2023 •​ Generated new merchant opportunities through 30+ daily outbound calls, achieving 10% increase in client retention. •​ •​ •​ Built strategic relationships with stakeholders, driving 10% growth in repeat business Developed lead generation pipelines by establishing centers of influence. Prepared performance reports (monthly/quarterly/annual) to streamline executive decision-making. Social Media Manager / Customer Support | OHYI Company BookClub (Remote) | February 2021 - August 2022 •​ •​ •​ Managed clerical tasks, including tracking work progress and completion. Created and maintained the company’s brand using social media marketing tools. Collaborated with marketing teams to develop and execute campaigns. EDUCATION Bachelor of Science in Accounting | Benue State University, Makurdi || April 2016 — October 2021 CERTIFICATIONS AND TRAINING •​ •​ •​ •​ •​ •​ Virtual Assistant | ALX | 2024 Customer Service Course | Network Creative Courses | 2024 Transforming Nigerian Youth Program | Enterprise Development Centre | 2024 Airline insider - Reading Itineraries Training Course | Mindtickle | 2024 Work From Home as a Virtual Assistant | Udemy Digital Marketing Training Course | Digital Ad Expert | 2022 LANGUAGES •​ English REFERENCES Available on Request