Maureen Nyawira Maina

> Tired of being buried in admin instead of building your business? I'm Maureen, a strategic virtual assistant and operational specialist who builds the systems that keep startups running smoothly so founders can focus on growth.

> I move beyond task-based support to become a strategic partner. For my clients, that has meant:

• Reclaiming 15+ Hours/Week by designing streamlined workflows in ClickUp and Asana, eliminating unnecessary meetings, and taking full control of chaotic calendars and inboxes.
• Boosting Customer Loyalty by managing all support channels (email, chat, phone), not just responding to tickets, but analyzing them to identify trends that inform product decisions. (I maintained a 98% CSAT score for a previous client).
• Protecting Revenue Streams by managing key e-commerce operations on Shopify and WordPress, from order processing to updating content, ensuring a flawless customer experience.

> My superpower is proactivity. I learn your business inside and out to anticipate needs, whether that’s prepping data for your investor meeting, spotting a recurring customer complaint, or optimizing your HubSpot pipeline before it becomes a problem.

> My Toolkit: Google Workspace | MS Office | Slack | Zoom | ClickUp, Asana, Trello, monday.com | HubSpot, Salesforce | WordPress | Shopify | Canva

> I’m currently available for full-time, part-time, or project-based partnerships and am flexible across time zones. Let's connect to discuss how I can bring order and efficiency to your operation.