Maureen Nwankwo

MAUREEN ONYINYECHI NWANKWO Abuja, Nigeria. Phone no;- Linkedlin: https://www.linkedin.com/in/maureen-nwankwo-onyii- PROFESSIONAL SUMMARY Strategic and proactive Executive Virtual Assistant with over 3 years of experience supporting visionary leaders including coaches, founders, CEOs, and purpose-driven entrepreneurs in streamlining operations, managing executive calendars and inboxes, and handling sensitive communications with discretion. Adept at optimizing backend systems, coordinating projects, and anticipating needs to ensure seamless day-to-day business flow. Highly proficient in Microsoft Office Suite, Google Workspace, Zoom, Slack, Notion, Asana, and Trello. Recognized for exceptional time management, clear communication, and problemsolving abilities in remote, fast-paced environments. Passionate about enabling high-impact leaders to reclaim their time, increase productivity, and stay focused on what truly matters vision, strategy, and growth. KEY SKILLS & TOOLS        Calendar and Email Management. Workflow OptimizationConflict. Client Communication. Project Coordination. Online Business Support. File & Document Management. Problem Solving.  Lead generation.  Customer Service and Client Relations.  Workflow Automation (Zapier, Calendly).  Tech Tools (Google Workspace, MS office, zoom, slack, notion, and Trello). WORK HISTORY 05/2025 to present Virtual Assistant DigitlHaven Markerting Agency      Improved task efficiency and communication by managing the founder’s inbox and calendar, ensuring prompt follow-ups, streamlined scheduling, and optimized daily workflow. Increased qualified leads by 25% through tailored LinkedIn outreach, personalized messaging, and consistent follow-ups, enhancing brand visibility and engagement. Co-developed content strategy with the founder, contributing fresh, relevant ideas that aligned with audience needs and marketing objectives. Boosted social media engagement by curating and scheduling targeted content, actively responding to comments and DMs, and encouraging meaningful audience interaction. Maintained executive alignment by providing daily updates, tracking task progress, and ensuring timely completion of high-priority deliverables. 01/2018 to 05/2024 Executive Assistant Amaka Fashion Bridal And Boutique  Attended to customers, managed bridal appointments, and coordinated fittings to ensure a seamless and memorable client experience.  Maintained accurate sales and expense records, ensuring financial accountability and transparency for store operations.  Resolved customer complaints and oversaw timely delivery of bridal packages, demonstrating excellent problem-solving and organizational skills. 06/2022 to 06/2024 Customer Service Representative/Sales Representative PeepyFoods  Increased customer base by 20% through proactive sales promoting strong relationships with clients, leading to improved sales and brand loyalty.  Managed social media accounts,responded to customer enquiries, and created enguaging content to enhance online presence and drive customer enguagement.  Provided exceptional customer service by addressing client concerns, ensuring timely responses, and maintaining a positive brand reputation. 08/2023 to 12/2024 Outbound cold caller. Insurance supermarket.  Conducted outbound calls to potential leads, qualifying them based on their needs and eligibility for life insurance policies.  Effectively communicated product benefits, addressing customer queries and overcoming objections to maintain engagement.  Maintained a professional and empathetic tone, ensuring customers felt heard and valued throughout the process.  Kept customers on the line while waiting for an advisor to join the call, ensuring seamless transition and continued interest.  Met and exceeded daily/weekly call targets and qualification goals, contributing to the overall success of the sales team. 06/2023 to 07/2024 English Language Lecturer AFEME Mechatronics School– Mogadishu Cantonment Abuja.     Delivered engaging lessons to both Level 1 and Level 2 students, focusing on mechatronics principles and hands-on technical skills. Supervised student projects, providing guidance and mentorship to ensure successful completion and practical application of theoretical knowledge. Invigilated exams and assessments, ensuring a fair and conducive environment for all students. Assisted in project defense presentations, evaluating student understanding and providing constructive feedback to support academic growth. EDUCATION Bachelors Degree in English Language. Federal university Dutsinma. 2022 TRAINING AND CERTIFICATIONS  IT Support Training (2025) Focus: Troubleshooting, hardware & software management, network support, CRM tools, project management tools, and customer service skills. National Youth Service Corps (NYSC) Certificate Completed: [june 2024] State of Service ;[FCT Abuja]