Maureen Lomez

MAUREEN LOMEZ HR SPECIALIST - CUSTOMER SERVICE REPRESENTATIVE CONTACT PROFILE --Mar del Plata, Argentina linkedin.com/in/maureenlómez-b073a4218 SKILLS Customer-First Culture Effective Communication Bilingual I am a bilingual professional with experience in customer care, problemsolving, and cross-functional collaboration across diverse industries. Currently, as an HR Specialist, I manage recruitment and training processes, ensuring smooth onboarding and positions/managers assistance. My previous role as Bilingual CCR involved providing support to retirees on US pension-related matters, demonstrating my ability to address customer needs effectively and being provicient at having Top Score SLA for one year in a row. With a passion for customer success and a strong understanding of diverse cultural environments, I am skilled at creating positive customer experiences and fostering long-term relationships providing a CustomerFirst enviroment. WORK EXPERIENCE Teamwork Leadership LANGUAGES Spanish (Native) English (C1-C2) Italian (A1) SYSTEMS Microsoft Office Slack Genesys Cloud Oracle PeopleSoft SuccessFactors Workday TRS - SAP Kofax TotalAgility (KTA) Sterling (BV Check) HR Specialist - HR Service Center Strada 2024 - PRESENT HR Specialist for Boston Scientific Corporation LATAM. Recruitment management: onboarding, rehires, and terminations. Updating and modifying employee profiles and positions. Administration of the “myLearning” training platform. Bilingual Customer Service Representative Alight Solutions 2022 - 2024 Pension plan analyst for General Electric US. Provided phone support to retirees and former employees regarding pension plans in a 100% English speaking environment. Assisted with US tax regulations and pension policy interpretation. Processed documentation and provided Customer-First guidance on retirement policies and their practical application. Top Performer for one year in a row. Country and Regional Manager Animal Save Movement 2017 - 2020 Non hierarchical leadership. Coordinate regional groups across Latin America and Spain. Organize local, national, and international events and workshops. Manage social media for English and Spanish-speaking communities. Facilitate training sessions for European groups. Facilitate Community Organizing and Community Building workshops. Tour Team organizer, travelling 2-3 months to give support to local organizers.