MAUREEN ISERE
No 64 NTA road, Mgbuoba. Port Harcourt. | -|- http://linkedin.com/in/maureenisere
PROFESSIONAL SUMMARY
Results-driven information manager with a strong customer focus and over 5 years of experience. Skilled in data entry, virtual assistance, administrative organization, customer relations, and sales specialization. Process-driven, coachable, and flexible individual dedicated to delivering excellent service. Seeking a role in an organization to further contribute expertise
CORE QUALIFICATION
• Customer care
• Data analyst
• Administrative Support
• Virtual Assistance
• Data Entry Assistance
EDUCATION
MASTERS IN EDUCATION: Education Administration UNIVERSITY OF PORTHARCOURT － Rivers state, Nigeria
BACHELOR OF EDUCATION: Education Economics
UNIVERSITY OF PORT HARCOURT - Rivers state, Nigeria
WORK EXPERIENCE
CUSTOMER SUPPORT
PKFARE (B2B Hotel Booking Platform). 01/2025 to CURRENT
• Handle inbound calls and emails from B2B travel sources such as Agoda, Traveloka and Stay4long regarding client booking request and issues,
• Processed service requests including free cancellations, name amendment, date changes and booking failures by coordinating with suppliers.
• Recorded detailed call logs and case information to facilitate smooth handover and follow-up by internal processing time.
• Communicated with suppliers to escalate and resolve urgent booking issues, ensuring timely feedback to source while maintaining service quality
CUSTOMER CARE SUPERVISOR 03/2021 to 2024
BODYBOOST FITNESS AND HEALTH SERVICES
• Provided administrative support to coworkers, taking on additional tasks during high volume periods.
• Welcome a large volume of guests and improved overall customer service.
• Managed customer complaints and rectified issues to complete satisfaction. Enter customer information into the company's database
Customer Support Assistant 03/2019 to 02/2021
PRINCESS MEDICAL CENTRE
• Maintain medical records of patient using HMS software
• Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets
• Exercised administrative skills to perform technical or specialized office support work.
• Offer customer support to clients
Teacher /Early Childhood Educator 09/2016 to 02/2019
ROYAL STEPS INTERNATIONAL SCHOOLS
• Classroom teacher
• A
CERTIFICATIONS
Technical Support Fundamentals
COURSERA
Data Analysis
DIGIGIRL
SKILLS
Virtual Assistant ALX
Communication (Written and Verbal)
Microsoft Office
Google Suite
Research Skills
CRM Tools
LANGUAGE
English
