Maureen Isere

 MAUREEN ISERE No 64 NTA road, Mgbuoba. Port Harcourt. | -|- http://linkedin.com/in/maureenisere PROFESSIONAL SUMMARY Results-driven information manager with a strong customer focus and over 5 years of experience. Skilled in data entry, virtual assistance, administrative organization, customer relations, and sales specialization. Process-driven, coachable, and flexible individual dedicated to delivering excellent service. Seeking a role in an organization to further contribute expertise CORE QUALIFICATION • Customer care • Data analyst • Administrative Support • Virtual Assistance • Data Entry Assistance EDUCATION MASTERS IN EDUCATION: Education Administration UNIVERSITY OF PORTHARCOURT － Rivers state, Nigeria BACHELOR OF EDUCATION: Education Economics UNIVERSITY OF PORT HARCOURT - Rivers state, Nigeria WORK EXPERIENCE CUSTOMER SUPPORT PKFARE (B2B Hotel Booking Platform). 01/2025 to CURRENT • Handle inbound calls and emails from B2B travel sources such as Agoda, Traveloka and Stay4long regarding client booking request and issues, • Processed service requests including free cancellations, name amendment, date changes and booking failures by coordinating with suppliers. • Recorded detailed call logs and case information to facilitate smooth handover and follow-up by internal processing time. • Communicated with suppliers to escalate and resolve urgent booking issues, ensuring timely feedback to source while maintaining service quality CUSTOMER CARE SUPERVISOR 03/2021 to 2024 BODYBOOST FITNESS AND HEALTH SERVICES • Provided administrative support to coworkers, taking on additional tasks during high volume periods. • Welcome a large volume of guests and improved overall customer service. • Managed customer complaints and rectified issues to complete satisfaction.  Enter customer information into the company's database Customer Support Assistant 03/2019 to 02/2021 PRINCESS MEDICAL CENTRE • Maintain medical records of patient using HMS software • Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets • Exercised administrative skills to perform technical or specialized office support work. • Offer customer support to clients Teacher /Early Childhood Educator 09/2016 to 02/2019 ROYAL STEPS INTERNATIONAL SCHOOLS • Classroom teacher • A CERTIFICATIONS  Technical Support Fundamentals COURSERA  Data Analysis DIGIGIRL  SKILLS Virtual Assistant ALX  Communication (Written and Verbal)  Microsoft Office  Google Suite  Research Skills  CRM Tools LANGUAGE English