Maureen Ibeh

IBEH MAUREEN CHINOSO Address: No 1, Ani Otoibhi street, Goodness estate Oke ira Ajah, Lagos state, Nigeria Email:-| Mobile: - | Linkedin: linkedin.com/in/mau-homesng BRIEF PROFILE A highly proactive and results-driven professional with over 5 years of dynamic experience across diverse organizational landscapes. Proficient in propelling business development, strategic sales, impactful marketing, and exceptional customer service, I possess a proven track record of driving significant revenue growth and boosting customer retention. Leveraging an MBA in Artificial Intelligence and a Bachelor's in Education and Accounting, I am a multi-faceted individual adept at strategically optimizing operations, cultivating robust client relationships, and harnessing data-driven insights to forge impactful business solutions in challenging environments. CORE COMPETENCIES      Artificial Intelligence CRM Software Business Development Customer Relationship Management Interpersonal Communication      Marketing Automation Tools Project Management Digital Marketing Market Research and Analysis Data Analysis PROFESSIONAL EXPERIENCE Balance of Nature. Utah USA. Customer Phone Support Representative (Remote)      June 2023 - Date Assisting an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction. Provided excellent phone support to customers by answering inquiries about health supplements, orders, and company policies. Assisting customers with placing new orders, tracking shipments, and resolving complaints or product issues. Documenting customer interactions accurately in CRM systems to ensure seamless follow-up and service continuity. Consistently Handled high call volumes with professionalism and empathy while maintaining quality service standards.  Created several spreadsheets in order to accurately track the progress and contact made with clients. Updating tracking system with current information for each client.  Recommending related products based on customer needs, contributing to overall sales performance.  Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.  Olive Multi-Specialist Hospital Feb 2020 - Aug 2021 Business developer  Developed marketing, sales and business development strategies for the hospital.    Presented comprehensive reports and actionable recommendations to senior management. Developed and executed a successful expansion strategy that opened three new operational markets, resulting in a N10,000,000 increase in annual revenue. This comprehensive strategy involved: Implementing extended clinic hours and introducing dedicated evening and weekend consultation slots, significantly enhancing patient access and convenience beyond standard operating times.    Optimizing pharmaceutical inventory management and diversifying the availability of specialized medications, ensuring immediate access to critical prescriptions and improving patient satisfaction with inhouse pharmacy services. Launched targeted community health outreach programs and establishing satellite diagnostic points, effectively expanding the hospital's reach into underserved areas and attracting new patient demographics. Spearheaded a customer retention initiative that improved retention rates by 20%. Mau homes Ng, Lagos Nigeria. Jan 2019 - Jan 2020 Sales Executive Oversaw the preparation and approval of documents such as Purchase agreement and lease contracts.         Coordinated the closing of property deals to ensure vital documents are signed and payment received. Helped clients to buy and sell properties. Developed relationships with clients to understand their needs and provide the best real estate solution. Served as a representative for clients from start to the end of transaction closing. Created systematic and consistent lead generation from cold calling, referrals, lead generation services and other forms of media. Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Served as Property manager for privately held residential properties: marketed properties for new tenants; handled day to day legal issues; managed repairs and maintenance issues; conducted regular property inspections. Osun Internal Revenue Service (NYSC) National youth service corp. Feb 2017 - Dec 2018 Tax Officer  Performed tax assistant duties to the tax department.  Assisted tax professionals and tax consultants in handling taxation matters.  Answered and responded to clients’ inquiries on tax problems. Assisted and supported administrative staff of tax department.  Carried out every duty assigned to me by my supervisor.  EDUCATION    Nexfor d Univer sity, Washington United States. MBA, Specialization in Artificial Intelligence 2023 - 2024 Abia State Univer sity Utur u. B.Ed, Education and Accounting (Second Class Upper Division). 2011 - 2016 Evangel Secondar y School, Abia State. SSCE/NECO 2006 - 2012 LANGUAGES English - Native CERTIFICATIONS AND AWARDS   Certificate of completion, financial decision supporter course issued by Nexford University, USA. Certificate of completion, global business operator issued by Nexford University, USA. -      Certificate of completion, smart money manager course, issued by Nexford University, USA. Certificate of completion, corporate innovator certification issued by Nexford University, USA. Certificate of completion, data driven decision maker course, issued by Nexford University, USA. Cybersecurity leader certification issued by Nexford University, USA. Certificate of completion, fundamentals of digital marketing issued by Google. - EXPERTISE AND SKILLS HIGHLIGHT           Exceptional verbal and written communication skills, able to articulate complex information clearly and persuasively, fostering strong professional relationships and driving effective collaboration. Highly proficient in the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), able to efficiently create, manage, and present diverse documents and data, enhancing productivity and operational efficiency. Excellent computer and technology knowledge and skills, able to rapidly adapt to new software and systems, ensuring seamless integration and optimized use of digital tools across various platforms. Strong interpersonal skills, able to build rapport, engage effectively with diverse stakeholders, and resolve conflicts constructively, promoting a positive and productive work environment. Adept at collaborative teamwork, able to contribute actively to shared goals, foster synergy, and drive collective success in dynamic team settings. Meticulous attention to detail and strong problem-solving skills. Excellent time and data management skills, able to prioritize tasks effectively, meet stringent deadlines, and organize information efficiently for optimal operational flow. Exceptional mathematical skills, able to accurately interpret quantitative data, perform complex calculations, and contribute to informed financial and analytical decision-making. Demonstrated a systematic approach to work and problem-solving, able to structure tasks logically, optimize workflows, and ensure consistent, high-quality outcomes. Proficient in digital marketing, able to develop and execute engaging online campaigns, enhance brand visibility, and drive audience engagement across various digital platforms. REFEREE Available on Request