Maureen Ibeh

I am a highly motivated and empathetic Customer Support Specialist with over 2 years of experience supporting a U.S.-based health and wellness brand through Bloom. In this role, I handled customer inquiries via phone, email, and live chat resolving issues quickly, building strong relationships, and ensuring each customer felt valued and heard.

I specialize in delivering excellent customer experiences, even under pressure. Whether it’s solving a billing concern, guiding users through product questions, or managing high call volumes, I handle every task with patience, professionalism, and a positive attitude. My ability to stay calm in high-stress situations has helped me turn frustrated customers into loyal advocates.

I’m well-versed in CRM tools and communication platforms, and I adapt quickly to new systems and remote environments. I also enjoy collaborating with cross-functional teams to improve processes and contribute ideas that enhance service quality.

What sets me apart is my strong communication skills, emotional intelligence, and genuine passion for helping people. I believe that great customer service isn’t just about solving problems, it’s about creating trust and building long-term value for both the customer and the business.

I’m now looking to bring my skills and energy to a remote team where I can continue growing and making an impact through customer success and relationship management.