MAUREEN GRACE
NILLAMA
Virtual Assistant
EDUCATION
PROFILE
During my experience as a
customer service representative
and business support analyst, I
learned a variety of skills for
assisting customers, providing
the best customer service
possible, and validating a set of
information according on what
the applicant entered into the
system. In addition, I improved
my communication abilities and
used Excel to arrange material. I
strengthen my time management
skills by taking on multiple
responsibilities.
CONTACT ME
CENTRAL MINDANAO UNIVERSITY
Bachelor of Science in Information Technology
2011-Undergraduate
MINDANAO STATE UNIVERSITY
Certificate of Technology Major in Hotel and
Restaurant Technology-
WORK EXPERIENCE
BUSINESS SUPPORT ANALYST | LENDISTRY
OUTSOURCE ACCESS INC| April 2023 - June 2024
Managing CRM.
Checking applicant’s gross income through their filed
tax returns submitted.
Validate business registration.
Conducting manual entry for new signer’s Credit Report
Checking North American Industry Classification System
(NAICS) Code.
Pulling up Secretary of State (SOS) report.
Conducting preliminary Fraud Research.
ACCOUNT EXPERT | T-MOBILE
TELEPERFORMANCE | June 2020 - August 2021
Assist customer's in processing making payments.
Educate customer about their bill.
-
Provide assistance in customer's inquiry.
-
Educate customer about the promotions they could
Cagayan de Oro City,
Philippines
CERTIFICATIONS:
Social Media Management
Canva Training
Amazon VA Training
take advantage of.
Do basic troubleshooting of phone and cellular data.
Provide assistance in making phone and accessories
orders. (Provide shipping labels)
HOTEL RESERVATION SPECIALIST | HILTON
TELEPERFORMANCE | February 2020 - June 2020
Help customers in making room reservation.
Provide assistance in refunds for cancelled
reservations.
Assist customer's inquiries.
