Maureen Amogechukwu Nwankwo

 MAUREEN NWANKWO       Professional summary Professional and resourceful individual with hands on experience across various roles including customer service and data entry, administrative support and virtual assistance, social media management, freelance gigs like content writing, copyrighting, transcription, translation, proofreading, editing, typing, documents conversion, copywriting and so on. My diverse background reflects a strong commitment to delivering quality and exceptional services, building relationships and driving and supporting organisational growths through effective communication and digital strategy.     Work history Fuzu Company/Nairobi, Kenya • Language Translator/Freelance (January 2024 - April 2025) ◦ Translated written and spoken contents from English to Igbo and vice versa. ◦ Ensured accuracy, cultural relevance and context in translation. ◦ Reviewed and proofread translated text for clarity and consistency. ◦ Worked with clients to understand project requirements and meet deadlines. ◦ Maintained confidentiality and handle sensitive content professionally. Cyberproof Solutions Company/Lagos, Nigeria • Social Media Manager (Oct 2022 – December 2023) ◦ Plan and managed social media content to boost brand visibility and engagement. ◦ Execute digital marketing campaigns to drive traffic, leads and conversions. ◦ Monitor analytics and adjust strategies to improve performance. ◦ Handle online customer inquiries and promote products and services effectively. ◦ Create and manage promotional content, ads and email campaigns. Studio 24/Abuja, Nigeria • Customer Service and Data Entry assistant/ Remote (June 2020 – Sept 2022) ◦ Managed over 80 client accounts, ensuring excellent service delivery, problem resolution and sustained client satisfaction. ◦ Conducted periodic market analysis and consumer feedback assessment to inform product recommendation and upselling strategies. ◦ Verify data for accuracy, completeness, consistency and correct errors as needed. ◦ Implemented personalized customer engagement strategies, leading to 25% increase in sales revenue. ◦ Maintained accurate customer records, generated sales reports, and provided insights to management for strategic planning. Blink Tech Nig./Lagos, Nigeria • Administrative and Strategic Support Officer/ Contract - Remote (Dec 2018 – February 2020) ◦ Provided executive level administrative support to management, including scheduling, report preparation and correspondence. ◦ Assisted in the development and execution of strategic business plans and proposals. ◦ Coordinated internal meetings, external business engagement and stakeholder communication. ◦ Conducted research to support business expansion plans and strategic decision making. ◦ Managed data entry, filing system and confidential documents, ensuring accuracy and efficiency. ◦ Played key role in organizing company events, client meetings and strategic workshops. Genius Platform Academy/ Lagos, Nigeria. • Client Relationship Manager (Feb 2017 – Nov 2018) ◦ Built and maintained strong client relationship to ensure satisfaction and loyalty. ◦ Acted the main point of contact for client inquiries, concerns and account updates. ◦ Collaborated with internal teams to deliver services that meet client needs. ◦ Monitored clients account, provide timely updates and resolve issues promptly. ◦ Identified opportunities to upsell and expand opportunities with existing clients. ◦ Maintained accurate client records and prepare periodic performance reports. ◦ Gathered clients feedback and suggest improvements to enhance customer experience.       Education Master of Science in Education. - 2022 Nnamdi Azikiwe University - Awka, Anambra The Science of Educational Management Specialisation: Education Administration, Management and Policy making Certificate of Higher Education, English Language, 2015 Command Day Secondary School- Lagos, Nigeria       Certifications Certifications • Customer Service Specialist ACATM CSS 23A001 (2023)     Contact Address : 28 Victoria Avenue, BS5 9NG, Bristol Phone: - Email:-    Skills • Attention to detail • Communication and collaboration • Customer relationship management • Problem solving and critical thinking • Proposal writing and presentation • Time management • Confidentiality • Microsoft office suite (Excel, PowerPoint and word) • Google workspace • Spreadsheet • CRM software (zoho, hubspot) • Market research tools (survey monkey, Google trends and Google Forms) • Proposal presentation software • PowerBI, Google data studio