Matthew Zakari

Zakari Matthew Beside Al-safwa Apartment Jahi, Abuja-|-,- A Software Engineer and a graduating student of the ALX Software Engineering Program with experience in full-stack development. My expertise spans frontend technologies like JavaScript (ES6+), TypeScript, React, and CSS, as well as back-end development with Python, Node.js, MySQL, and Redis. I have a strong foundation in authentication, caching, microservices, and scalable system design. Technical Skills Front-End Development:    JavaScript (ES6+), TypeScript, HTML, CSS, Sass, SCSS React, Redux, Webpack Responsive Design, Accessibility, Developer Tools Back-End Development:     Python (Async, Unittesting, Integration Testing) Node.js (Express.js, REST APIs) Authentication (OAuth, JWT, Session-based, API Keys) Queuing Systems, Caching (Redis, Memcached) Databases & Storage:   MySQL (Advanced Queries, Indexing) NoSQL (MongoDB, Redis) Other Tools & Technologies:    Git, Docker, CI/CD Unit Testing & Integration Testing API Development & Documentation Professional Experience Collection Specialist/Customer Service Officer, My Credit Investments Limited (FairMoney) June 2024 – Present  Provided comprehensive customer support through various communication channels, ensuring timely and accurate resolution of customer inquiries and issues.  Documented customer interactions, feedback, and complaints, collaborating with internal departments to enhance the user experience.  Handled live chats and emails, providing precise and complete information to customers.  Educated customers on new features and updates, creating help documents and guides to improve customer knowledge.  Contributed to the on boarding process of new customers, ensuring a smooth transition and understanding of FairMoney's offerings.  Maintained in-depth knowledge of FairMoney’s products, services, and policies to provide high-quality assistance. Key Achievements:  Successfully resolved over 95% of customer issues on the first contact, significantly improving customer satisfaction.  Reduced average response time for customer inquiries by 30% through efficient handling and streamlined processes. Web Developer / IT Specailist, Get A Home LImited      Designed and developed a responsive real estate website to showcase property listings and streamline client interactions. Implemented a custom content management system (CMS) for easy property updates and management. Optimized website performance, ensuring fast loading times and seamless user experience. Managed the company's IT infrastructure, providing technical support and system maintenance. Integrated secure payment gateways and user authentication systems for enhanced functionality. Key Technologies Used: JavaScript (ES6+), React, Node.js, MySQL, HTML, CSS, Authentication Systems, Payment Integrations Projects Printf (C Programming) GitHub Repo   Implemented a custom version of the printf function in C. Gained deep understanding of system calls, memory management, and format specifiers. AirBnB Clone (Full-Stack Web App) GitHub Repo   Developed a scalable AirBnB-like application with user authentication and property management. Designed database schema, REST APIs, and ensured smooth integration of frontend and backend. Authentication Microservice GitHub Repo   January 2022 – June 2024 Built a secure authentication microservice using JWT, Redis, and OAuth. Designed the authentication flow, user management, and role-based access control (RBAC). Education ALX Sofware Engineering Program  Intensive program covering full-stack development, software architecture, and problem-solving. June 2023 – February 2025 Kogi State University February 2013 – March 2018  BSc Biological Sciences References Available Upon Request