Matthew Zakari

I am a results-driven Collection Specialist with proven experience in customer service and debt recovery. At My Credit Investments Limited (FairMoney), I successfully resolved over 95% of customer issues on first contact and reduced response times by 30% through efficient processes. I specialize in managing customer accounts, handling inquiries with professionalism, and negotiating payment solutions that balance business goals with customer satisfaction.

Beyond collections, I bring a strong technical background as a software engineer, with expertise in full-stack development and system optimization. This unique blend of customer relations and technical skills allows me to approach challenges with analytical thinking, problem-solving, and adaptability. My focus is always on delivering measurable results while maintaining empathy and professionalism in every interaction.