Matthew Rajkohevic

MATTHEW RAJKOHEVIC PROFESSIONAL SUMMARY Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background and ability to work well with people, which will allow me to add to the advancement of your Company and to grow personally and professionally. CONTACT 29 Ingleway East Ingleside, Mandeville, -- EXPERIENCE Sutherland Global Services, Apr 2019 - Nov 2022 HR Customer Service Representative SKILLS Resolve customers complaints by performing activities such as providing education and available resources, assisting with online tool use and troubleshooting, or referring to appropriate department Assign cases to specific departments or subject matter experts Work benefit reports(Newly Benefit Eligible, Not yet Enrolled) I would provide exceptional customer service by promptly responding to inquiries via phone,email support and chat support regarding HR-related questions, concerns, and requests. Blue Ember Concepts Ltd, Aug 2015 - Nov 2016 Web Developer Intern Formulated and implemented improvements on cleanup processes and performances, minimizing downtime by 10% Design and establish user-friendly websites, including optimized check-out page resulting in a increase in user clicks and subsequently in customer purchases. Devised various custom responsive WordPress sites from design comps that included advanced WordPress features. Hunter Artemis, January 2023 - October 2023 B2B Appointment Setter Make out-going phone calls to potential customers Provide information to customers about IT consulting and cyber security services. Gained valuable sales and customer service experience at this telemarketing firm. Spectrum , December 07, 2023 - present Inbound and outbound Sales Representative I would utilize persuasive selling techniques to convert inquiries into sales opportunities. I would Listen to customer needs, provide product or service information, and offer solutions to meet their requirements. EDUCATION September 2015 Associates Degree Information Communication Technology Vocational Training Development Caledonia, Mandeville, Jamaica Institute (VTDI), Certificate in Cisco I.T. Essentials Certificate in CompTIA A+ Associates Degree in Information Computer Technology September 2015 Certificate in Multimedia Production Multimedia Production Southwest STVET Institute, Newport, Manchester, Jamaica • • • • • • MULTIMEDIA PRODUCTION GRAPHIC DESIGN WEB DESIGN WEB DEVELOPMENT COMPUTER PROGRAMMING NETWORKING