Matthew Rajkohevic

Sutherland Global Services, Apr 2019 - Nov 2022

HR Customer Service Representative

Resolve customers complaints by performing activities such as providing education and available resources, assisting with online tool use and troubleshooting, or referring to appropriate department. Assign cases to specific departments or subject matter experts Work benefit reports(Newly Benefit Eligible, Not yet Enrolled) I would provide exceptional customer service by promptly responding to inquiries via phone,email support and chat support regarding HR-related questions, concerns, and requests.

Hunter Artemis, January 2023 - October 2023

B2B Appointment Setter

Make out-going phone calls to potential customers Provide information to customers about IT consulting and cyber security services. Gained valuable sales and customer service experience at this telemarketing firm.

Spectrum , December 07, 2023 - July 2024

Inbound and outbound Sales Representative

I would utilize persuasive selling techniques to convert inquiries into sales opportunities. I would Listen to customer needs, provide product or service information, and offer solutions to meet their requirements.