I am a seasoned professional with a unique blend of expertise in digital health transformations, behavioral health operations, and technology-driven solutions. With over a decade of experience, I have been instrumental in improving operational efficiencies, enhancing patient engagement, and driving strategic initiatives across a variety of healthcare settings.
Throughout my career, I have focused on leveraging technology to solve complex operational challenges. From implementing CRM systems tailored to mental health clinics to creating AI-powered tools for workforce support, my work consistently centers on innovation and measurable results. For instance, during my tenure at TMS Marketing Solutions, I led a transition to a custom database system that streamlined workflows and reduced workload burdens, while also spearheading the development of an AI-based chatbot for data management. These achievements demonstrate my commitment to driving progress through cutting-edge solutions.
As a freelance consultant, I have had the privilege of working on transformative projects, such as launching telemedicine solutions during the COVID-19 pandemic. These initiatives not only ensured continuity of care but also improved patient outcomes through strategic enhancements like optimized appointment scheduling and revenue cycle management. I take pride in my ability to adapt to changing landscapes and deliver impactful solutions, even under the most challenging circumstances.
My leadership roles have extended beyond technology implementation to include staff development, compliance management, and operational strategy. At Compassion Behavioral Health, for example, I significantly reduced staff turnover and improved patient access through process optimizations and team-building initiatives. My approach is always data-driven, emphasizing sustainable growth and continuous improvement.
In addition to my professional accomplishments, I hold certifications as a Scrum Master and in advanced Airtable and Make.com implementations. These credentials reflect my dedication to staying at the forefront of technological advancements and agile methodologies.
At the core of my work is a passion for creating systems and processes that empower organizations and enhance the lives of the people they serve. Whether it’s improving patient engagement through digital tools or designing operational frameworks that maximize efficiency, I thrive on challenges that require a thoughtful blend of strategy, creativity, and technical expertise.
This combination of experience, innovation, and a deep understanding of the healthcare landscape positions me to contribute meaningfully to any organization or initiative focused on advancing digital health and behavioral healthcare solutions.