Massab Bin Naeem

Massab Bin Naeem​ Zaraj Housing Scheme, Islamabad​- - Professional Summary Results-driven Software Engineer and E-commerce Specialist with expertise in Shopify store management, digital marketing, and online business operations. Skilled in store development, inventory listing, logistics, and customer satisfaction. Passionate about technology, education, and entrepreneurship. Professional Experience Shopify Store Manager Essentialshub Store | 2024 – Present ●​ Managing end-to-end store operations, including order processing and inventory management. ●​ Implementing digital marketing strategies to increase sales and customer engagement. ●​ Ensuring seamless logistics and improving customer satisfaction through efficient support. Shopify Store Manager Khazanamart / HS Emporium | 2024 – Present ●​ Built and maintained Shopify stores, optimizing for user experience and conversions. ●​ Developed and executed marketing campaigns to drive traffic and boost revenue. Customer Support Representative Next Generation Company, Gulzar-e-Qaid | 2023 ●​ Provided customer support through phone calls and emails. ●​ Assisted customers with inquiries, troubleshooting, and issue resolution. ●​ Maintained detailed records of customer interactions and feedback. Computer Science Teacher & Policy Administrator PCS High School | 2020 – 2024 ●​ Taught computer science, programming, and IT fundamentals to high school students. ●​ Managed school policies, curriculum development, and administrative tasks. Assistant Coordinator PCS High School | 2013 – 2015 ●​ Assisted in academic coordination and administrative management. ●​ Supported teachers and students in achieving educational goals. Education Bachelor of Science in Software Engineering​ COMSATS University Islamabad | 2015 – 2020 Skills & Expertise ●​ ●​ ●​ ●​ ●​ ●​ Shopify Store Development & Management Digital Marketing & TikTok Ads Logistics & Order Fulfillment Customer Relationship Management Teaching & Curriculum Development Software Development & Programming Certifications & Courses ●​ ●​ ●​ ●​ Inbound Marketing Digital Advertisement IELTS PTE Huspot Academy Hubspot Academy British Council Pearson Languages ●​ English (Fluent) ●​ Urdu ●​ Punjabi Projects & Business Ventures Ecomsphere Studios (Founder) ●​ Developing an educational platform focused on Shopify Store Development, Amazon Dropshipping, Digital Marketing, and TikTok Ads. ●​ Offering a mix of pre-recorded courses and live coaching sessions.