Maryrose Mbaegbu

With a rich background spanning over 5 years in customer service and support roles, I stand as an accomplished Customer Retention Specialist poised to elevate your team's success. My relentless commitment to managing customer relationships, both online and offline, reflects a passion for delivering unparalleled service and support.In addressing customer inquiries, complaints, and escalations, I employ a persuasive attitude and exceptional communication skills—both written and verbal. My ability to respond adeptly to positive and negative online comments showcases a knack for cultivating a positive brand image.

I thrive on fostering long-term relationships with key customers, ensuring that each interaction contributes to a lasting bond.An advocate for continuous improvement, I actively contribute to refining overall customer service and retention strategies. My problem-solving prowess, coupled with creative thinking, enables me to navigate challenges seamlessly, ensuring customer satisfaction remains a top priority. I take pride in my multitasking abilities, allowing me to effectively prioritize workloads and manage diverse responsibilities.Attention to detail is my hallmark, ensuring accurate record-keeping and meticulous maintenance of customer records. This precision extends to scheduled appointments and follow-up commitments, reinforcing reliability and trust with customers.

My journey includes a deep dive into Achieve's products and tools, positioning me as an expert capable of driving customer success.Beyond daily responsibilities, I actively engage in process improvement initiatives, contributing valuable insights to enhance overall team performance. My high school diploma and certification in business Marketing underscore my commitment to professional development and excellence in service delivery.My customer-centric approach extends beyond the expected, delivering concierge-level services that go above and beyond to meet and exceed customer needs.

I am ready to not only meet but exceed expectations in promoting customer retention and advocating for the appropriate products and services.As a dynamic and customer-focused individual, I am poised to bring a strategic blend of experience, passion, and expertise to your team. I am eager to contribute to your company's success, leveraging my skills to create positive, lasting impressions with customers and drive optimal results for your organization.