EZEOKENWA MARYOSE.C
Nigeria |agos
SUMMARY
Energetic self-starter with experience in Customer service and Email and Phone support.
Excels in providing exceptional service to clients; especially skilled with handling challenging
customers.
Completed an honors degree focused on Customer Challenges.
EDUCATION
Anambra State University – Igbariam, Anambra state
B.sc, Business administration
Secondary school:
EVANGEL SECONDARY SCHOOL, RIVER STATE.
WASSCE
September 2013 – July 2017
may 2003 - jul 2008
WORK EXPERIENCE
Secretary
ALDENUSON INTERCONTINENTAL LTD
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Feb2016--Nov2017
Reconciling payments made by clients
Document and record management
Lodging of funds in the bank
Recording the daily activities of the organization
Supervised the preparation of a monthly financial report.
Customer care service
Nov 2017-Nov 2018.
Shalimax logistics and cargo limited
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Reconciling of payments made by clients
Documentation of filles
Ability to schedule and managed meetings
Confidentiality
Customer Service Representative
January 2019 -February 2022
Bukarays International Limited
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Maintaining a positive, empathetic, and professional attitude towards customers at all
times
● Responding promptly to customers inquiries
● Communicating with customers through various channels
Virtual Assistant
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February 2022 till Date
Managed clients Email and ensured older messages are achieved making important mails top priority
Taking calls and managing schedules.
Handling customer support
Building and updating databases
Conducting research
SKILLS
Effective
Communication
Diplomacy
Quick thinking
Multitasking
Tenacity
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Patience
Empathy
Active Listening
Product Knowledge
Phone and Email skills
Problem solving
Emotional Intelligence
Conflict Resolution
Ability to work under
pressure
● Documentation Skills
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