Maryrose Chinelo Ezeokenwa

I'm a result-driven assistant who creates a comfortable and satisfactory environment for clients thereby building a positive rapport with customers and converting prospects to long-term clients who keep returning satisfied.

I can set up your Airbnb listing, optimize your Airbnb pricing, add captions to all your Airbnb photos, and set you up on Booking, VRBO, and Furnished Finder. I have a strong command of English and can work with clients all over the globe.

My experience ranges from customer and client relationships support, project management, Executive level administrative support, scheduling, front desk reception, travel itineraries, office management, proofreading, preparing reports, and Data Entry.

My skills demonstrate the capacity to provide comprehensive support for executives and senior-level staff including scheduling meetings, excellent customer service and effectively managing essential tasks and time.

I am proficient in Microsoft Office Suite, Google Docs, SharePoint, Big Time software (QuickBooks), Adobe Acrobat Professional, Asana, Monday.com, Skype, click, Outlook, Shopify. I am very organized and attentive to details. I am also comfortable performing a variety of roles, including payroll support, personal assistant, and organizational point of contact.

With a 6+ years track record in handling customer complaints, resolving conflicts, troubleshooting issues, supporting customers through emails and chat, and providing product information to customers. I have gathered notable skill sets needed to serve as your customer service representative and retain old and new customers as well as convert prospects to loyal customers.

My positively spirited attitude, great listening skills, English proficiency, and goal-oriented motives help me with achieving my aims of improving brand image and generating increased sales, web and physical traffic to our store by 45% per month and upgrading customer satisfaction & retention rate by 80%.

I have a heightened knowledge of notable CRM tools like

✔ Zendesk/Asana

✔ Fresh desk,

✔ Zapier,

✔ Webmail,

✔ Salesforce,

✔ Intercom

✔ Google Suite

✔ Microsoft Office

✔ Slack | Trello | Click Up

✔ Zoom | Skype | Google Meet.

I can adapt to learning about new tools/software needed to push productivity and efficiency in your company. I am optimistic about working with your team and being an amazing team player who is capable of working independently with little or no supervision.

Available to accept your invitation, show up to scheduled interviews and get on board with your team