Maryrose Abrina

I offer admin assistance and customer support for 3 years. The nature of my past work is I do web research thru google by utilizing keywords.
I'm setting up appointments by making warm/ cold calls to business owners.
I also send them an email verifying the features and benefits that they can get from our product/ service.

-I used to work for a real estate company where I made calls to banks in
the US to get the documents needed to close a short sale of the clients property. I also check the documents to find out which
documents are still missing.

I had been in the call center business for over 6 years as a Technical support and sales representative in the U.S.
for Charter communications and in Australia for Virgin mobile and I have been a customer service representative as well for
Smart communications.

I respond promptly to customer inquiries by phone, e-mail, chat and remote access.
•handle and resolve customer complaints
•perform customer verifications
•process orders, forms, applications and requests
•direct requests and unresolved issues to the designated resource
•keep records of customer interactions and transactions
•record details of inquiries, comments and complaints
•record details of actions taken
•communicate and coordinate with internal departments
•follow up on customer interactions
I'm familiar with google sheet, word and excel and was recently done data scraping, data entry and web research.