Marynel

 Marynel Encarnacion- (Skype ID:- - EDUCATION: AMA Computer University BS Secondary Education April 2004 Quezon City WORK EXPERIENCE: Pro Bond Cleaning LLC -Inside Sales Customer Service -Slack| Jobber| GSuite| Ring Central| Wordpress| Call Tracking Z| SMS Callz| -Job Scope: Receive inbound calls at the start of the shift, Upsell the company service and convert each and every call to close the service, checking Emails from time to time and to answer it within 5 minutes from the moment I receive it. To call back the missed calls and to leave voice mail if there’s no answer from the customer. Fix and re arrange the schedule of the Cleaners and Technicians in their everyday schedule. -December 1, 2018 until December 2019 Dionysius Importers LTD Virtual Assistant/ Customer Service Representative Tools: Word Press| Gsuite| Skype| Netsuite Job Scope: To answer inbound calls and book customers for the Wine Tasting event. To call back the customers who called over the weekend to and assist them in their booking inquiries or changed their booking schedules. To redeem their vouchers that they purchased from Groupon, Virgin and Buy A Gift. - April 1, 2016- November 1, 2018 Kingdom Auto Parts Virtual Assistant/ Customer Service Representative -Tools: Ebay| Shopify| Skype| GSuite| Ring Central| Zendesk Job Scope: Answer inbound calls and process the order of the customers who would like to purchase car parts. Answer email and process orders in eBay and Shopify. Follow up and Track the orders of the customers via couriers i.e Fedex etc. - March 15, 2015- March 30, 2016 – (1 year and 1 month) Sitel Philippines -Team Leader – Virgin Mobile Australia -Job Scope: Answer inbound calls from customers who would like to activate their simcard, inquire about their bill, and help the customers to trouble shoot their Handset. Process payments and process refunds if needed. Help the customers top up their prepaid account and run background check to the customers profile who are applying for Post Paid accounts. Accept Escalations from agents who would like to speak to Managers. Tools: Customer Management/CRM -Eastwood Libis Quezon City -June 2007 – March 1, 2015 Character References Irish Sison Operations Manager- Sitel Philippines Emanuela Wapanesa General Manager- Dionysius Importers LTD-