WORK EXPERIENCE
CLIENT SUCCESS MANAGER/ OPERATIONS MANAGER
RMM | MAY 2018 - present
MARYN
JANELLE
ORIOLA
CLIENT SUCCESS
MANAGER /
OPERATIONS/DIGITAL
PROJECT MANAGER
PERSONAL PROFILE
I am a CSM and Operations/ Digital
PM. I work with digital agencies,
course creators, and coaching
programs
AREAS OF EXPERTISE
Digital Business Management
Digital Project Management
Team Management
Client Management
Social Media Management
Basic WordPress management
Management of Google Web
Applications
Podcast Management
CONTACT INFO
Email:-Portfolio:
https://janelleoriola.carrd.co/
LinkedIn: linkedin.com/in/vbp-joriola/
- Handles the onboarding and offboarding of clients
- Responsible for developing customer relationships
that promote retention and loyalty
- Nurtures relationship with the clients
- Responsible for the daily operational processes and
procedures that support digital marketing programs and
campaigns to deliver results.
- Checking current systems and enhancing it
- Creates SOPs to improve teams efficiency
- Manages and delivers projects on time
- In charge of updating the program calendar
EXECUTIVE ASSISTANT
GD1APAC | JUNE 2017 - OCT 2019
- Maintaining and organizing online files
- Organizing client's schedules to utilize their time
better.
- CRM Management
- Setting up meetings with potential investors
ADMIN ASSISTANT
FERTILITY COACH | JUNE 2017 - OCT 2019
- Sending call reminders
- Podcast Management
- Facebook group reminders
- Downloading coaching calls and uploading to Vimeo
ADMIN ASSISTANT
LINKEDIN COACH | JUNE 2017 - OCT 2019
- Sending coaching call reminders
- Facebook Community Management
- Backs - up coaching calls.
ACADEMIC HISTORY
ASIAN INSTITUTE FOR DISTANCE EDUCATION
Bachelor in Business Administration
2019 - Oct 2011
