Maryjane Nedolisa

Nedolisa Maryjane Awka, Anambra State SUMMARY Experienced Virtual Assistant and customer service specialist with nearly 3 years of proven success delivering meticulous support and ensuring timely, precise project completion. Thrives in dynamic virtual settings, adeptly following protocols while introducing innovations to surpass client expectations. Committed to client satisfaction, delivering effective solutions, and cultivating enduring customer relationships to bolster loyalty and business expansion. SKILLS  Document Preparation  Inbound phone support  Online Marketing  Outbound phone support  Spreadsheet Management  Lead generation  Customer support  Travel planning  Email support  Email management  Cold Calling  Email Marketing  Live Chat support  Data entry  Trouble shooting  Calendar management  Help desk/Ticket support  Email outreach EXPERIENCE Virtual Assistant Digital Witch Support Community | Awka, Nigeria | Jan 2024-Jun 2024  Provided comprehensive administrative support to Digital Witch Support Community, ensuring seamless daily operations and communication.  Managed schedules, coordinated meetings, and handled correspondence, enhancing team efficiency and productivity.  Assisted with data entry, customer service, and project management tasks, contributing to successful project outcomes.  Utilized various digital tools and platforms to maintain organized records and streamline workflow processes. Customer Service Representative/Virtual Assistant Emjay Thrift | Awka, Nigeria | Jan 2023-Mar 2024  Delivered exceptional customer service, resolving inquiries and issues efficiently, resulting in a 20% increase in customer satisfaction.  Managed virtual assistant tasks, including scheduling, email management, and social media updates, ensuring seamless operations and enhanced online presence.  Processed orders and returns accurately, contributing to a 15% reduction in processing errors and improving overall workflow efficiency.  Resolved customer complaints promptly and efficiently. Customer Service Representative Honesty Aluminum Company | Awka, Nigeria | May 2022-Jan 2024  Delivered exceptional customer service by resolving inquiries and complaints efficiently, achieving a 95% customer satisfaction rate.  Streamlined the order processing system, reducing order fulfillment time by 20% and improving overall customer experience.  Trained and mentored a team of 5 new hires, enhancing team performance and cohesion.  Implemented a feedback system to gather customer insights, resulting in a 15% increase in repeat business. EDUCATION AND TRAINING Bachelor of Arts: French Language And Literature Nnamdi Azikiwe University | Anambra State, Nigeria | November 2019