Marycynthia Chisimdi Nwilo

I am a Dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with over 4 years experiences providing top-tier administrative and customer service support to businesses, entrepreneurs, and teams. Adept at managing communications, resolving customer inquiries, and optimizing workflows to enhance productivity and client satisfaction. Skilled in multitasking, problem-solving, and leveraging digital tools to deliver efficient remote support.

✔ Customer Support Excellence – Handling inbound/outbound communications (email, live chat, phone), troubleshooting issues, and ensuring timely resolution to maintain high customer satisfaction.

✔ Administrative Management – Managing schedules, data entry, email filtering, document organization, and travel coordination to streamline operations.

✔ Virtual Assistance – Supporting executives and teams with task delegation, calendar management, and project coordination to improve efficiency.

✔ CRM & Helpdesk Tools – Proficient in [list relevant tools: Zendesk, Freshdesk, HubSpot, Intercom, etc.].

✔ Communication & Interpersonal Skills – Building strong client relationships through clear, professional, and empathetic interactions.

✔ Process Optimization – Identifying inefficiencies and implementing solutions to enhance workflow and customer experience.

• Provide prompt, professional customer support via email, chat, and phone, ensuring high response quality and satisfaction.
• Manage administrative tasks, including appointment scheduling, file organization, and data management.
• Assist with project coordination, tracking deadlines, and facilitating team collaboration.
• Maintain CRM systems, updating customer records and tracking interactions for seamless service.
• Act as a liaison between clients, teams, and vendors to ensure smooth operations.
• Troubleshoot customer concerns, escalating complex issues when necessary.

I combine strong organizational skills with a customer-first mindset to deliver reliable remote support that helps businesses scale efficiently. Whether handling day-to-day operations or resolving customer challenges, I prioritize accuracy, responsiveness, and professionalism to drive success.