Maryann Usungurua

Maryann Usungurua Lagos, Nigeria --| LinkedIn https://www.linkedin.com/in/maryann-usungurua SUMMARY ● A commited and efficient Virtual Administrative Assistant with experience in providing efficient remote administrative support. ● Proficient in managing schedules, handling correspondence, maintaining records, and performing research tasks. ● Experienced at using digital tools to optimize productivity and streamline workflows. Seeking to apply my skills to support your team and contribute to organizational success. EDUCATION University of Calabar – Calabar, Nigeria. BA, History and International studies September 2019 – September 2023 University of Calabar - calabar, Nigeria. September 2015 - September 2017 Diploma in Law University of Calabar - calabar, Nigeria. September 2012 - September 2014 Diploma in Business Administration WORK EXPERIENCE Customer service and sales representative Fitness Ambassador – Abuja, Nigeria ● Increased sales revenue by 75% ● Successfully acquired over 50 clients and retained them ● Expand the company's market reach by 80%. January 2022- Present Executive Assistant October 2019 - January 2022 DGtall integrated services – Lagos, Nigeria ● Managed and maintained digital files, ensuring efficient storage and quick retrieval of documents. ● Managed email inboxes and phone calls, handling inquiries and routing communication to appropriate team members. ● Scheduled appointments and managed calendars for executives, ensuring meetings and deadlines were met. VOLUNTEER ACTIVITIES Virtual assistant Digital witch community February 2024 - September 2024 ● Provided general administrative support, contributing to smooth daily operations of the team. ● Improved document preparation by creating professional reports, presentations, and spreadsheets that enhanced company deliverables. ● Assisted with client correspondence and customer service, maintaining a 95% client satisfaction rate. SKILLS ● Administrative support ● Time management entry and ● Data management ● ● ● Communication Attention to details Product knowledge ● ● ● Negotiation skills Lead generation Customer relationships management Technical Proficiencies management ● Project software (Trello, Asana, ● Google (Google ● Microsoft (Word, Workspace doc, sheets, Office Suite Excel, ● click up) CRM software (Hubspot, Zoho) slides, drive, calendar) Other tools Calendly, canva, Hootsuite, Zendesk, Zoom, slack PowerPoint)