Maryann Usungurua

I have built a well-rounded background in customer service, sales, and virtual assistance, with over two years of experience helping clients reach their goals through proactive support and strategic guidance. My career journey has included working as a Customer Service Representative and Sales Representative at Fitness Ambassador, where I honed my skills in client relationship management and sales conversion. Through personalized service and strategic recommendations, I achieved a 75% increase in sales and successfully maintained a loyal client base of over 50 individuals, ensuring they received tailored solutions that met their needs. My focus on understanding each client’s preferences and providing consistent support has been key to driving client satisfaction and long-term loyalty.

In addition to my customer service and sales experience, I served as a Virtual Assistant for DGtall Integrated Services, a company specializing in network infrastructure, access control, and digital solutions, as well as with the Digital Witch Community. These roles allowed me to develop strong organizational and administrative skills, effectively managing remote tasks, scheduling, and client communications. Working with diverse teams in both roles, I became proficient at coordinating schedules, handling inquiries, and ensuring smooth operational workflows to support the company’s broader objectives.

One of my strongest skills is effective communication, both written and verbal, which allows me to engage meaningfully with clients and colleagues. My ability to listen to and understand client needs is foundational to the relationships I build and has been key to my success in sales and client retention. I am also skilled in using CRM software, task management tools, and productivity platforms, enabling me to work efficiently and help clients achieve their goals while staying organized and on task.

My adaptable, solution-oriented approach is driven by a genuine passion for helping people find answers and simplifying complex topics, whether in customer service interactions or virtual support roles. I believe that every client interaction is an opportunity to add value, provide clarity, and facilitate personal or professional growth. I am dedicated to fostering positive and productive relationships that drive both immediate satisfaction and long-term success, always aiming to exceed client expectations and support their journey in meaningful ways.