Mary Wangeci Kuria

Mary Wangeci Kuria Tel: - |Email-|P.o. Box- Ngong Hills Detail-oriented banking professional with 8 years’ experience, adept at credit monitoring and reporting, coupled with administrative expertise and customer experience. I am skilled in analyzing credit portfolios, ensuring compliance with regulatory standards with demonstrated ability to enhance operational efficiency, mitigate risks, and drive strategic initiatives. Excel in multitasking, problem-solving, and delivering exceptional customer service. 5years’ in the banking sector working with 3 years in customer experience 2 years’ experience in administrative role with a track record in organization and proper scheduling of the activities in the law firm Strong mind-set for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality. Good interpersonal and communication skills; and the ability to interact professionally with internal and external contacts. Flexibility, passion and commitment to quality customer experience/ Service delivery. Excellent bank product knowledge Proficient in MS Office and Excel Core Competencies and Expertise Bank Operations & Processes| Customer Experience Focus | Training| Time Management| Detail Oriented| Problem Solving| Attitude Management| strategic planning| written and verbal communication | Excel Expert Professional Experience Family Bank Limited Credit Monitoring and Controls Supervisor June 2024 – Present Review entire portfolio with an emphasis on the following for day-to-day monitoring purposes Perform portfolio risk management by continuous follow-up of sectoral concentrations, Single Obligor Limits, and other limit thresholds as outline in the Risk appetite document. Review personal adherence to governance, compliance and lending portfolio controls. Improve quality of audits and support in rectification and documentation of any recommendations arising out of Audit reports on the Credit Risk Review and recommend modifications in the credit monitoring guidelines and Procedure manuals to support the Bank where new processes are identified, or processes modified. Detailed credit portfolio monitoring through system checks and scenario analysis (including portfolio stress tests) 1 Family Bank Limited Credit Monitoring and Reporting Officer October 2023 – June 2024 Preparation of the monthly loan reports as required by the Central Bank of Kenya I am in charge of providing timely information and analysis to the credit department head and senior management on the loan book in form of reports and their analytics: i.e. the portfolio based on Loans disbursed/Overdrafts granted and outstanding at a given time as well as performance, provisions and trends of the asset book portfolio. Generating, analyzing and sharing daily loan performance reports to the Head of Credit, business and office units. Handling client disputes in regards to the interests due to the bank Monitoring that loans are maintained properly in the system Income review Family Bank Limited Customer Service and Operations Officer January 2020 – September 2023 Capturing new accounts into the system and maintaining the already existing accounts Responding to customers’ inquiries and queries and resolving them Cross selling bank products and informing customers of new services and products Build customer relationships with the clients Assisting with electronic transfers and sending the confirmations to the client Offering assistance to the customers who want to deposit or withdraw cash Contributing to team effort in accomplishing set targets Updating the data in the system from time to time when changes have been done Serving customers by completing account transactions Providing account services by receiving cash deposits and cashing cheques Record transactions and preparing transaction reports Reconciling cash drawer by proving cash transactions, counting and packaging currency and coins Family Bank Limited Monitoring Officer July 2018-June 2019 I was in charge of providing timely information and analysis to the credit department head and senior management on the loan book in form of reports and their analytics: i.e. the portfolio based on Loans disbursed/Overdrafts granted and outstanding at a given time as well as performance, provisions and trends of the asset book portfolio. Generating, analyzing and sharing daily loan performance reports to the Head of Credit, business and office units. I was in charge handling client disputes in regards to the interests due to the bank 2 Mugane & Company Advocates Administrative Assistant June 2016-June 2018 Ensuring smooth running of office operations that is by scheduling, organizing and overseeing all general activities Ensuring provision and proper management of office consumption stock Receiving visitors at the reception and ensuring that they are well attended to Receiving incoming calls and taking the necessary action to make sure that the clients are satisfied Ensuring that all the organization complies with all the statutory requirements by submitting all the payments in good time Managing petty cash and accounting for how it is spent Maintaining electronic and hard copy filing system Open, sort and distribute incoming correspondence Minute taking during meetings and ensuring that important information gets to the staff in good time Reliance Protection Services Personal Assistant. Nov 2015- May 2016 Managing the Director’s diary and organizing meetings and appointments Receiving clients at the reception and incoming calls to ensure they are all attended to Preparation of the necessary documents required by the manager for his meetings Budgeting of monthly office finances and ensuring all expenses are paid Typing and compiling presentations and correspondence Implementing and maintaining procedures/administrative system Preparation and distribution of invoices to the clients Cashing in cheques and cash collected from the clients Managing of petty cash transactions Education and Credentials May 2023-Aug 2023: Pitman Training Excel Expert Sep. 2012 - May 2015: Dedan Kimathi University of Technology Bachelor of Commerce (Finance Option) Sep.2012-Dec. 2013: Summit Institute of Professionals Part 1 3 Professional Trainings Customer Relationship Management & Customer Service: Internal and external customer service and its impact to business growth Occupational Social Health awareness Customer Experience training Trade Finance Anti-money Laundering and fraud prevention Cyber Security Consumer protection Strategic Leadership and Management Cash processes and handling procedures References REFEREES: 1. Mr. Charles Muhoro Thiongo Manager Family Bank Limited Tel: --2. Ms. Joan Nthenya Mutile Service Operations Manager Mugane &Company Advocates Tel--3. Ms DianaAnne Wanjiku Kabiru Supervisor Reliance Protection Services Tel: -- 4