Mary Villalon

Blk 1 Lot 29 b Noel Drive, Email Address:- Noel Homes, San Francisco Mobile No.: - Binan City Laguna 4024 Mary Anne Gaye S. Villalon Objective: To achieve a sound positioned work enthusiastically with a team to achieve goals of the company through the efficient use of previous experience and skills. Job Experience: September 2019 to Present – PAYPAL PHILIPPINES Position: Teammate – US ACCOUNT Duties: Assisted customers with disputes, billing transactions Problem with merchants Website basic troubleshooting April 2017 to June 2019 – WNS GLOBAL SERVICES Claims Manager – AUSTRALIAN MOTOR INSURANCE Liability decision Outbound calls confirming incident Inbound calls assisting customers on their existing claim September 2016 – March 17 – CAPITAL ONE PHILIPPINES Senior Associate Representative – US ACCOUNT FOR CREDIT CARD Process payment Billing Explanation April 2015 to June 2016 – SUTHERLAND GLOBAL SERVICES Technical Support Representative Remotely access client’s computer to install/uninstall the Anti-virus software Communicating with the client via chat Resolve error message that our client is getting Remove viruses on their computer Processed refund for automatic renewal Assisting clients on placing order for Anti-virus software November 2013 to April 2015 – CONVERGYS PHILIPPINES Customer Service Representative – UK TELCO ACCOUNT Discuss/explain billing details Payment processing Adding/removing plan features Activation of an account Soft selling April 2011 to June 2012 – SITEL PHILIPPINES Customers Service Representative – US TELCO ACCOUNT Discuss/explain billing details Payment processing Activation of an account PERSONAL DATA: Nickname: Mary Birthday: 18 March 1972 Birthplace: Paranaque Civil Status: Married Religion:Catholic Spouse Name: Jesus Villalon Father’s Name:Alberto Culala Sebastian Mother’s Name: Socorro del Valle Marcelino CHARACTER REFERENCES: MAICA ORPILLA Team Manager WNS Global Services - ALEKHINE CAIMOL Team Manager WNS Global Services - MARIZ FETALCO Team Manager WNS Global Services - I hereby certify that the above information is true and correct to the best of my knowledge. MARY ANNE GAYE S. VILLALON