Mary Villalon

Been in the BPO industry for 11 years now. My biggest strenghts are empathy and great communication skills. I want to make sure to provide the best resolution on their first call and provide excellent customer experience. Putting myself on my customers shoes and making them feel that I listen to them and know exactly or understand their needs will create great experience that will lead the customer to trust me.

I'm fast learner and willing to learn new things I can easily adapt to any changes or challenges.