Mary Ushie

USHIE MARY | Sales representative | Recruitment PROFESSIONAL SUMMARY Results-driven Sales professional with over 4 years of experience driving revenue growth, managing high-performance teams, and building lasting client relationships. Proven track record in sales strategy, recruitment, and customer service operations across diverse industries. Adept at coaching teams, implementing strategic business plans, and consistently exceeding KPIs. WORK EXPERIENCE Recruiter (Part-Time) March 2022 – September 2022 Unicorn Freight ▪ ▪ ▪ ▪ Analyzed and documented job requirements to develop targeted candidate sourcing strategies. Sourced and screened qualified candidates through multiple recruitment channels. Conducted outreach calls to leads, effectively communicating value proposition against competitor offerings. Verified candidate credentials including social security numbers and medical documentation to ensure compliance. Sales Specialist ▪ ▪ ▪ ▪ ▪ August 2017 – October 2020 Determined pricing schedules for quotes, promotions, and negotiations to maximize profitability. Developed team members through motivation, one-on-one coaching, product training, and strategic task delegation. Served as liaison between frontline staff and management, ensuring timely communication of program goals, product updates, and process changes. Educated prospects on products through calls, trainings, and presentations while delivering exceptional post-sale support. Drove sales pipeline growth by identifying, qualifying, and converting leads into customers. Customer Service Specialist July 2014 – January 2016 Talakia Enterprise ▪ ▪ ▪ ▪ Managed day-to-day planning, operations, and performance oversight of a team of 15–25 agents. Ensured consistent delivery of program KPIs including Service Level, CSAT, Quality, AHT, Productivity, and Attrition Rate. Responded to and resolved customer queries promptly, maintaining high satisfaction scores. Implemented projects at the program level, coordinating resources and timelines effectively. EDUCATION Bachelor of Data science - MIVA OPEN UNIVERSITY Secondary School Certificate ADJIDAX SECONDARY SCHOOL CORE COMPETENCIES 2012 – 2017 Data analysis Recruitment & Sourcing Project Management Sales Management Teaching Team Leadership Client Relationship Mgmt Strategic Planning Business Analytics Communication KPI Management Client Management Stress Management Marketing TECHNICAL SKILLS CRM & Tools: EXCELL, Bitrix24, Trello, POWERBI, SQL, Productivity: Microsoft Office Suite, Google Workspace (G Suite) TRAINING & PROFESSIONAL DEVELOPMENT Brilliant at the Basics Coach to Lead Corporate Culture Coaching for Excellence References available upon request.