Mary Sunday Pahilga

Comprehensive Resume of Mary Sunday Pahilga Skype id: pahilgamarysunday Email address:-mobile:- Career overview: I have been in the BPO/Call Center industry for almost 10 years with extensive experience in marketing, sales and customer support and education, equipment and account troubleshooting, dispute handling, payment processing, order processing, property evaluation, customer education and support, new hire training, staff recruitment and retention to name a few. I am also a virtual professional with over four (4) years of experience specializing in Customer Service, Real Estate and Administrative Virtual assistance, Appointment setting, Collections, Lead Generation, Data entry and Research servicing small to medium sized businesses and start-up Companies in the USA and Australia. The years I’ve spent as a Customer Support Specialist helped developed my impeccable English communication (written and spoken) and problem solving skills. And my years as a Medical Technologist and a Virtual assistant honed my organizational skillsand to become detail oriented. I am a team player, goal oriented and I always make it a point to exceed expectations. Personal Information: Age: 33 years old ` Date of Birth: September 05, 1982 `Residential Address: Bermudaville, Yulo Drive Arevalo Iloilo City Educational Background: Primary: Assumption Iloilo ( June 1990 –March 1996) Secondary: Central Philippine University Special Science Class (June 1996 - March 2000) Tertiary: University of San Agustin ( June 2000 – March 2004) Degree: Bachelor of Science in Medical Technology Key Strengths: 1. Can work with no or minimal supervision 2. Team player 3. Proactive and a self- starter 4. Has Hawk-eyes for details. 5. Can take constructive criticism. 6. 7. 8. 9. 10. Resourceful and a good problem solver. Honest and trustworthy. Strong work ethics. Flexible Always takes everything as an opportunity to learn and improve. Key Skills:         Phone handling skills (Customer Service and Technical Support) Email handling and management (Gmail and Time Matters, Zendesk) Chat support (Zopim) Microsoft Office Applications (Word, Power Point, Excel) Google Suite (Gmail, Google talk, Google drive, Google forms) Online Collaboration tools (Basecamp, Evernote) Instant Messaging (Skype, Spark, Google Talk) 14. Remote assistance (Team Viewer, Fuzzeme)         Social Media Management (Facebook, Twitter, Linkedin, Instagram) Research and Lead Generation Appointment Setting and Calendar Management Database management (Time Matters) Online sales and Marketing tools (Time Matters, Pipedrive) Real Property listing systems (Las Vegas MLS, California MLS Data Entry Calendar Management ( Google Calendar) Relevant Virtual/Online Experience Real Estate Virtual Assistant 1. With a Real Estate broker in Las Vegas which specializes in Real Estate Owned properties, short sales and property listing and management. (October 2011 to November 2012)  List properties in to the Multiple Listing System  List properties in the Keller Williams Listing System  Updating Status for listed properties in the MLS and the KWLS  Order Signs (for sale and sold) in vendor websites  Making outbound calls to HOA for fees and other pertinent information  Communicating with selling agents for “FOR SALE” properties, and o property status  Coordinating with Escrow agents once properties are in escrows  Submit Offers in Equator  Submits Contracts and make sure it is keyed in with 100% accuracy  Submit bids for repair to Property Managers  Turning Utilities On and OFF via vendor websites  Update Inventory in a weekly basis  Evaluate properties for Health and safety and recommend repair  Create invoices (using excel templates) and submits Invoices to property managers for payment  Order demands from the HOAs  Property Evaluation and Broker’s Price Opinion 2. With a Real Estate Broker in New York that specializes in property evaluation and management. (November 2012 – January 2013)     Create BPO (Broker’s Price Opinion) for Active properties Database Management Upload finished BPO to Vendor Website Research and Data Entry Sales and Marketing Assistant/ Personal Assistant 1. For an Australian based advertising company that specializes in Entertainment and Escort services. (September 2011 – December 2012)              Social Media Management (Facebook, Twitter,Google plus and Linkedin) Post content on Social Media account for advertised girls Answer inquiries for services and availability of advertised girls through messaging system, email, Social media (Facebook,Twitter) and skype Lead generation through Facebook, Twitter and Essendex (messaging system) and convert those leads to sales Post ads for advertised girls in other adult website Update advertised girls’ information on adult websites Hotel Booking Flight Reservations and Booking Schedule/Calendar Management Payroll Book Keeping (Entrees keyed in manually on excel) Create fake reviews for advertised girls. Create Gmail, Facebook and Twitter account for each advertised girl 2. For a start-up company in Australia that specializes in organic supplements (March 2014-April 2014)    Sales and Telemarketing Lead Generation via Facebook Sales tracking and marketing using Pipedrive Customer Email and Chat Support ( April 2014 – December 2014) 1. For an online recruitment and job sharing platform.  Answer freelancer, client, business owners and agency owner inquiries via email(Zendesk) and chat ( Zopim) Client Success Manager ( June 2016 to January 2017) 1. For an E-commerce German website powered by wordpress  Import products to Amazon.de via wordpress  Send out discount codes to buyers via Mailchimp  Communicate with sellers for campaign success and campaign statistics  Invoicing via Freshbooks  Create graphical sales reports using google sheets and excel sheets  Schedule meetings via google calendar Part Time Virtual Research and Marketing Assistant ( June 2016 to December 2016) 1. For an virtual agency that provides telemarketing and lead generation services  Research leads via white pages, yellow pages , google maps and all other business listing platforms  Assists with payroll  Create staff statistical report using google sheets and excel  Assists with recruitment  Assists with maintaining the agency’s google site. Office based experiences Medical Technologist 1. For Caduceus Clinical Laboratory and Services ( September 2005- October 2006)  Perform routine laboratory examinations for Parasitology, Urinalysis, Hematology, Serology and Blood Chemistry  Patient billing  Equipment maintenance and Quality Control  Reagent inventory  Customer Education 2. Villareal Medical Clinic ( July 2013 to November 2015)  Perform routine laboratory examinations for Parasitology, Urinalysis, Hematology, Serology and Blood Chemistry  Patient billing  Equipment maintenance and Quality Control  Reagent inventory  Customer Education Customer and Technical Support roles ( July 2006 to July 2006) 1. For a telecommunications company in the United States  Answer incoming calls from business clients  Account maintenance  Order entry and processing  Make outbound calls for follow ups  Bill explanation and dispute handling  Payment processing 2. For a direct broadcast satellite company in the United States  Account and equipment trouble shooting  Order Entry and account maintenance  Up-selling, sales and cross selling  Payment processing  Bill explanation and disputes  Appointment setting for dispatch team Health Insurance Specialist/Back Office administrative assistant ( January 2013 to September 30, 2016) 1. For a Health Insurance Broker in New York          Data entry and Web Research Customer Service, Sales and Education via phone, email (Gmail and Time Matters) and chat( Zopim) Appointment Setting (for enrollment and explanation of benefits) Collections Broker commission reporting and tracking (use excel spreadsheet, manually enter data, and create graphs for comparison and sales tracking) Lead Generation Adhoc Product Trainer Adhoc Recruitment Specialist Health Insurance Plan listing - price, plan highlights, contact number, tax credits, affiliated pharmacies, and provider list Proficiency exams Taken: 1. International English Language Testing System (IELTS) - Band Score of 8 2. Medical Technology Licensure Examination 3. American Medical Technologist Exam Relevant Trainings: 1. Real Estate Virtual Assistant training – My Outdesk 2. Basic SEO – My Outdesk