Mary Roselle Barrato

Mary Roselle Barrato Virtual Assistant ACADEMIC DATA Eisdorfer Consulting Group Tertiary: St. Jude College Manila, BS Nursing, 2004 – 2007 CONTACT ME AT - -https://www.linkedin.com/in/ mary-roselle-barrato-36b854171/ selle.barrs B22 L40 PH1B Birch St., Natania Homes, Pasong Kawayan II, Gen. Trias, Cavite CAREER OBJECTIVE My goal is to be associated and grow with a company where I can enhance my knowledge and skills in e-commerce. I aim to gain further exposure and experience in most areas of different platforms. I want to explore and learn more about social media management as e-commerce and social media go hand in hand. I want to contribute to the growth of the company as well as to provide myself an assured career growth and maximum professional development. CHARACTER REFERENCES Heidi Komkov Client (Amazon FBA)-- Chona Ann Laquio Colleague-- Rona Cameña Colleague-- Far Eastern University, BS Nursing, 2003 – 2004 Secondary: St. Paul College of Parañaque, High School, 1998 – 2002 Elementary: St. Francis Learning and Business High School Bacoor, Cavite, 1993 -1998 St. Jerome Emiliani Institute Molino, 1992 -1993 CAREER HISTORY Amazon FBA and Ebay Virtual Assistant (work from home) April 14, 2019 to October 3, 2020 Classifying historical price variations of Amazon products supplied by the client. Inbox monitoring for new orders, cancellations and refunds. Monitor item arrival based on tracking number. Submit inquiries for problematic orders. Enter new sales, customer returns and FBA reimbursements in spreadsheet (data entry). Repricing of newly received inventory at the Amazon warehouse. Daily finds (good deals to buy daily). Create saved searches in Ebay. Create prepaid labels for return. File tickets on Amazon Seller Central for stranded inventories and discrepancies in inbound shipment. Management of all necessary communications with Amazon (chat support) regarding reimbursements and A to Z claim. Create disposal and removal order. Inventory Management Monitor Inventory Age Position: E-commerce Associate Account: Jet (acquired by Walmart) September 7, 2015 to May 24, 2018 Confirm and prepare items for shipping. Makes sure that orders are shipped out and received on time by looking up tracking numbers and entering them properly into the system. Review items to determine if they adhere to the standards required by the company. Make sure that there aren’t any prohibited items sold in Jet.com website. Keep product information up to date by uploading necessary changes into the company's website. Google Shopping. Process orders directly from the merchant’s website and input order details into Jet.com's system. Cancel orders whenever necessary. Tracking order and inform customer of the status of their order. Re-shop when item is out of stock or unavailable from a certain website. Process refunds. Compute for JetCash credits earned by member’s for purchasing items, booking car rentals and hotels through JetAnywhere website. Send emails Advising members that their JetCash credits are being processed and/or applied on their account. Educate members about JetCash eligibility through email. Escalate emails to appropriate department to assist members further. Handle multiple projects. West Contact Services / ALORICA Position: Voice and Data Manager / Order Specialist Account: WBS LSSD (B2B) Telco (Back Office) August 18, 2014 to July 28, 2015 Voice Order Management – Proactively coordinate the day order lifecycle of various voice products for the clients while adhering to corporate policies and procedures. Client Satisfaction – Establish an excellent working relationship with assigned client and continuously string level of overall service that west is providing. Research Assistance – Assist in resolving routine program quality issue by identifying issue(s) and research manner. Team Interface / Customer Service – Establish and maintain in a professional relationship with internal/external team members and department contacts. Intelenet Philippines / SERCO Position: Email Support Specialist (Back Office) Account: TRAVELCLICK / RUBICON May 9, 2011 to October 15, 2012 Assists customers in creating their reports. Creating and processing tickets for new requests (inbound calls). Basic troubleshooting, if customers are having difficulties with their browser’s compatibility. Walk through customer in using our products. Granting customers access to their property’s reports as per company’s policy. Creating custom reports as per customer request. Creating new account on the database. Database cleanup / maintenance to ensure that all information on the database are accurate and updated. Providing customers copy of their invoices. Creating new tickets for new product orders. Forwarding contracts to the designated Regional Director of Sales for processing. Responsible for receiving, tagging and dispatching of tickets of new email requests to the proper department. Creating new tickets for multiple requests. Calling customers to verify vague request. OTHER INFORMATION Intermediate knowledge of G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.) Intermediate knowledge of MS Applications (Word, Powerpoint, Excel) Intermediate knowledge of Canva. Experience using Keepa and Camelizer. Experience using of Slack. Experience using Bitrix. Experience using GDS (Global DIstribution System). Experience using softwares like Salesforce, Live Ops and InContact. Basic knowledge of SEO. Basic knowlede of Clickfunnels. Basic knowledge of Shopify and Oberlo. TRAININGS Social Media Management 101 conducted by https://www.facebook.com/ vabootcamp.ph/ led by Coach Jason Dulay content creation basic graphic design (Canva) scheduling tools and community management Ebay Shopify conducted by https://www.facebook.com/ groups/vacgroup/ led by Coach Katrina Pili searching profitable items listing and uploading products processing orders customer service tracking orders refund, return, cancellation, ITR cases handling