Mary Rose S. Varias

 MARY ROSE S. VARIAS Balintawak, Quezon City Objective To seek a position where I can effectively contribute my skills and knowledge obtained and to further attain professional growth. Skills Trained for basic life support, first aid, and suction Microsoft Word, Excel, Powerpoint ㅡ Work Experience SPECIAL NURSING HOME FOR THE ELDERLY RIVESTA HIRONO https://rivestahirono.com 3-30-5 Karasakiminami, Takatsuki-shi, Osaka-fu,- Japan Position: Careworker/Caregiver December 11, 2019, to June 30, 2023 Assists with up to 20 residents on a rotating schedule with physical, mental, and intellectual disabilities such as Dementia, Parkinson’s Disease, Cerebral Palsy, Autism, etc. Manages care for residents aged 60-105 in completing personal care tasks such as bathing and personal hygiene, bathroom functions, dressing assistance, meal, and feeding support. Assists with transfer and mobility; manages bed-to-wheelchair or vice versa transfers and bed turns for 50% of patients. Allows and encourages residents to do as much of their own to promote dependence and confidence Maintains a clean, safe, and orderly environment for the residents; performs light housekeeping like cleaning, bedmaking, and meal preparation Observe any changes in the resident’s physical condition and/or behavior and report to the nurse and manager Encourages and initiates recreational activities provided for residents Documents food and water intake, medication, daily physical condition Provides companionship and emotional support Monitor residents to ensure their safety and well-being, and intervene in problems such as accidents. Acts as a senior and has been able to mentor and guide new staff Supports care committee in the facility and collaborates with team members to improve client care by implementing new procedures STORM MEDIA LTD (JULY 2017 - APRIL 2019) Position: Social Media Customer Support Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Managing large amounts of customer inquiries. Build sustainable relationships and trust with customer accounts through open and interactive communication. Meet personal/customer service team sales targets. Work with Customer Support Manager to ensure proper customer service is being delivered. Monitor and manage orders Manage and monitor all social media channel's comment sections and respond to direct messages HELPFLOW (FEB 2018 - OCT 2018) Position: Live Chat Agent Handles incoming chat from multiple client websites Increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website Handles post-order queries such as order status, shipping info, complaints, etc. HSBC ELECTRONIC DATA PROCESSING (AUG 2010 - NOV 2016) UP Ayala Land Technohub, Commonwealth Avenue, Quezon City Position: AUG 2010 - NOV 2014 - Customer Service Representative Assists customers regarding concerns about their bank account such as transactions, billing, balance, disputes, and a lot more. Offer customers to upgrade their bank account, get a credit card, savings account, or mortgage. Position: NOV 2014 - NOV 2016 - Team Manager Handles 10-12 agents focusing on growth and development, and encourages team members, including communicating team goals and identifying areas for new training or skill check. Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance. Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. STREAM GLOBAL SERVICES ( SEP 2009 - AUG 2010) 5TH Floor SM Annex, SM North Edsa, Quezon City Position: Customer Service Representative Handles inquiries regarding satellite radios. Upsell radio subscriptions. SITEL PHILIPPINES INC. (FEB 2008 - SEP 2009) Ortigas Home Depot, Julia Vargas Avenue, Pasig City Position: Customer Service Representative Handles customer inquiries regarding their appliances bought at Sears that were broken or not working and schedules a technician to send them to the customer's house. Upsells extended warranty for the appliance. ㅡ Education Reference University of the City of Manila (Pamantansan ng Lungsod ng Maynila) Bachelor of Science in Nursing Intramuros, Manila- Registered Nurse Ramon Magsaysay( Cubao) High School Cubao, Quezon City- St. James College of Quezon City Tandang Sora Ave. corner Mindanao Ave., Quezon City- Name: Mischell Lamigo Company: Special Nursing Home for the Elderly Rivesta Hirono Position: Senior Leader Phone: - (Japan) Name: Marjorie Mogol Company: Special Nursing Home for the Elderly Genkina Kaigo Position: Leader Phone: - (Japan) Name: Maan Lu Company: Storm Media Ltd Position: Leader Phone: - Name: Joyce Dizon Company: HSBC Electronic Data Processing Position: Manager Phone: -