Mary Rose Lopez
I am Seeking a Position in a Reputable
Company Where my Strong Communication
and Interpersonal Skills can be Utilized to
Achieve the Company’s Objectives and Foster
Positive Relationships with Clients and
Colleagues.”
EXPERIENCE
IQOR
CUSTOMER SERVICE REPRESENTATIVE
MAILING INFORMATION
PAMPANGA, PHILIPPINES
--
ACCOUNT: CAPITAL ONE AUTO FINANCE
MAY 02, 2016 – JANUARY 14, 2017,
ANGELES CITY, PAMPANGA,PHILIPPINES
Skype: live:.cid.9c3bfc421fba1069
Telegram: @MRose0526
● We provide excellent customer service to Capital One
Auto
Finance customers by responding to their inquiries, resolving
their complaints, and addressing their concerns via phone,
email, or chat support.
● We assist customers with loan servicing needs such as
payment processing, loan modifications, deferments, and
repossessions. Maintain accurate loan files and ensure
compliance with relevant laws and regulations.
● We contact customers who are delinquent on their
payments
to arrange for payment plans, negotiate settlements, or
initiate
the repossession process when necessary.
EMERGENCY CONTACT PERSON
LLENY Z. LOPEZ
MOTHER
-
CAVITE CITY, PHILIPPINES
EXPRESS GIFTS PHILIPPINES/
CALL CENTER ADVISOR
ACCOUNT: STUDIO & ACE ACCOUNT
AUGUST 03, 2017 – FEBRUARY 08, 2018, CLARK
FREEPORT, MABALACAT CITY, PAMPANGA
● We Provide excellent customer service to Express Gifts
Philippines customers by responding to their inquiries,
resolving their complaints, and addressing their concerns via
phone, email, or chat support.
● Process and fulfill customer orders, ensuring accuracy and
timeliness in delivery. Coordinate with other departments to
ensure the smooth processing and delivery of orders.
● Accurately record customer interactions and financial
transactions in the company's database.
● Ensure that all products and services provided to
customers
meet the highest quality standards. Work with other
departments to identify and address quality control issues.
CONCENTRIX
CUSTOMER SERVICE REPRESENTATIVE
ACCOUNT: AT&T
AUGUST 02, 2018 - MAY 29, 2019, CLARK
FREEPORT, MABALACAT CITY, PAMPANGA
● We Provide excellent customer service to DirecTV
customers
by responding to their inquiries, resolving their complaints,
and
addressing their concerns via phone, email, or chat support.
● We also assist customers with technical issues related to
their
TV service.
● Manage customer accounts by processing bill payments,
making changes to accounts, and updating customer
information in the company's database.
PERSONAL INFORMATION
GENDER: FEMALE
AGE: 30 YEARS OLD
DATE OF BIRTH: AUG. 26, 1993
PLACE OF BIRTH: OLONGAPO
CITY
NATIONALITY: FILIPINO
CIVIL STATUS: SINGLE
HEIGHT: 155 cm
WEIGHT: 75 kg
LANGUAGES
● ENGLISH
● FILIPINO
SKILLS
● Customer service skills
● Communication skills
● Time management
● Attention to detail
● Physical stamina
● Problem-solving skills
● Teamwork
● Computer literacy
● Knowledge in using
Microsoft office tools
MAJOREL
RESERVATION SPECIALIST
ACCOUNT: BOOKING.COM
JULY 19, 2019 - NOVEMBER 24, 2019, CLARK
FREEPORT, MABALACAT CITY, PAMPANGA
● Assist clients with making travel reservations, such as
booking
flights, hotels, car rentals, and other travel-related services..
● Assisting clients with technical issues related to the
reservation and booking process, such as website navigation,
online payment, and access to reservation systems.
● Provide excellent customer service to clients by answering
their inquiries, resolving their complaints, and addressing
their
concerns via phone, email, or chat support.
INSURANCE SUPERMARKET INC.
OUTBOUND APPOINTMENT SETTER QUALIFIER
FEBRUARY, 2021 - NOVEMBER, 2021, 8000 JANE ST.
TOWER A, SUITE 101, CONCORD
ON L4K5B8
● Review insurance applications submitted by potential
policyholders.
● Assess the level of risk associated with each
applicant.
● Evaluate the eligibility of applicants for coverage
under the insurance policy.
● Verify the accuracy and authenticity of information
provided in the application.
● Communicate with applicants to gather additional
information or clarify details.
● Ensure compliance with industry regulations,
company policies, and underwriting guidelines.
● Maintain accurate records and documentation of the
application review process.
● Transfer to other departments within the insurance
company as necessary.
THE TOOL GUYS
VIRTUAL ASSISTANT
OCTOBER 22, 2021 - APRIL 07, 2022, CALIFORNIA,
USA
(FREELANCE)
● Perform various administrative tasks such as scheduling
appointments, managing emails, making travel arrangements,
and creating reports.
● Manage communication with clients through various
channels
such as phone, email, and chat.
● Accurately record and manage data in spreadsheets,
databases, or other systems.
● Help manage social media accounts
● Conduct research on various topics
● Respond to customer inquiries and provide customer
support
through email, phone, or chat.
TOTAL CLIENT CONNECT (TCC)
CUSTOMER SUPPORT
JULY 18, 2022 - DECEMBER 07, 2022, N ASHTON
BLVD, LEHI, UT, UNITED STATES
● We communicate with customers and assist them with any
concerns or issues they may have with their orders.
● Handling customer complaints and resolving issues that
require additional attention.
● Helps them place their orders over the phone.
● Our goal is to provide and maintain the best customer
service, and effective communication with our clients.
GEM&I.CO
VIRTUAL ASSISTANT
APRIL, 2022 - MARCH, 2023 / CALIFORNIA USA
(FREELANCE)
● Perform various administrative tasks such as scheduling
appointments, managing emails, making travel arrangements,
and creating reports.
● Accurately record and manage data in spreadsheets,
databases, or other systems.
● Help manage social media accounts
● Conduct research on various topics
● Respond to customer inquiries and provide customer
support
through email, phone, or chat.
DEBT RESOLUTIONS COMPANY
OUTREACH AGENT
APRIL, 2023 - OCTOBER, 2023 / IRVINE, CA, UNITED
STATES
● Calling customers who inquire online for a debt
consolidation
● Pre-qualifying customers to see if they are qualified for
the v option
● Notate the account well
● Perform Outbound calls if needed
EDUCATION
● NMCLC
● Sta.Rita High School
(New Mabayuan
Computer Learning
Center)
Secondary
Vocational Graduate
● Sta.Rita Elementary
School
Duration:
Year 2006 - Year 2010,
At:
Tabacuhan rd. Sta. Rita,
Olongapo City
Primary
Imee V. Regil
Banks Nelson
Sales Coordinator
Nicera Inc.
-
Manager/ Owner
The Tool Guys / GEM&i.co
-
Duration:
May - November of 2010,
At:
Mabayuan Olongapo City
Course Taken:
Office Productivity tools
Duration:
Year 1999 - Year 2006,
At:
Sta. Rita road Olongapo
City
CHARACTER REFERENCES
Marjorie Roño
Pharmacy assistant
South Star Drugstore
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