Mary Rose Ferrer

MaryRose Ferrer CONTACTS--/- Mary Rose Ferrer Tanza, Cavite Philippines PROFILE “To contribute my skills and dedication to a remote role where I can support business goals, deliver quality results, and continue growing professionally. EDUCATION CORE SKILLS Pamantasan ng Lungsod ng Pasig Bachelor of Science in Hospitality Mng’t June 2009 - April 2013 By Coach Dearly Plinky Llamzon FB Advertising for E-Commerce and Dropshipping Online Course April 2025- June 2025 EXPERIENCE Canva Cupcat Google Workspace MS Office Suite SOFT SKILLS Analytical Thinking Communication Skill Attention to Detail Adaptability & Creativity Sense of Responsibility & Accountability Task Prioritization June 2019- June 2025 Receptionist / Kuwait Aviation Services Co (KASCO) Welcomed First & Business Class passengers and frequent flyers using Amadeus Altea. Processed payments and lounge pass access (cash, card, credit). Assisted passengers with inquiries and lounge/airport information. Managed phone calls and emails professionally. Monitored flight schedules for boarding, gate changes, and delays. Recorded and filed guest lounge entries. Prepared accurate daily and monthly revenue reports. October 2018- June 2019 Sales Associate / Victoria Secret Kuwait Greeted and assisted customers to ensure a positive shopping experience. Operated cash registers and processed payments accurately. Supported sales growth through product recommendations and upselling. June 2016-August 2018 Waitress/ Crowne Plaza Hotel Kuwait Delivered exceptional guest satisfaction Operated and managed POS(Point of Sale) Prepared and submitted accurate daily sales and revenue reports Trained new staff November 2013 - May 2016 Customer Service Rep / Convergys Phil Corp Managed customer bank accounts with accuracy and confidentiality. Handled inbound and outbound calls efficiently. Consistently met personal and team targets. Maintained detailed records of customer interactions. Resolved customer inquiries and complaints effectively.