Mary Rose Ferrer

My name is Mary Rose Ferrer, and I am a dedicated professional with a strong background in customer service, collections, and sales, now transitioning into digital marketing and lead generation. With over six years of combined experience in the BPO industry and international hospitality, I have developed excellent communication, analytical, and organizational skills that I now apply to my work in digital marketing.

My journey began in customer service and collections, where I worked i BPO with Citibank credit card accounts, handling inbound and outbound calls, resolving payment concerns, and assisting clients with financial solutions. This experience sharpened my ability to handle pressure, build rapport quickly, and deliver consistent results while maintaining professionalism. Later, working in Kuwait as a receptionist for a premium aviation service company and as part of the hospitality sector, I gained firsthand experience in client relations, problem-solving, and ensuring top-notch customer satisfaction. These roles taught me responsibility, adaptability, and the importance of attention to detail—qualities I now bring to my digital marketing career.

In 2025, I completed in-depth training in Meta Ads (Facebook Advertising), specializing in campaign setup, audience targeting, and ad optimization for e-commerce and dropshipping businesses. I successfully ran campaigns that increased brand awareness and drove customer traffic, with results such as reaching 15,000 people in just a few days, generating consistent store visits, and boosting online orders. Alongside this, I trained extensively with GoHighLevel (GHL), learning how to build funnels, automate campaigns, and manage CRM systems that streamline client acquisition and sales processes.

Currently, I am working as a Lead Generation Specialist, where I research and identify potential clients, qualify leads, and support businesses in building accurate and high-converting databases.

I am passionate about continuously learning and applying my skills to real-world business challenges. Whether it’s running ad campaigns, designing creatives, or building automated systems, I approach every project with dedication, accountability, and the drive to deliver measurable results. My goal is to help businesses attract, engage, and convert their ideal customers through strategic and data-driven digital marketing.