MARY ROSE
DIAZ
CSR/VIRTUAL ASSISTANT
PERSONAL PROFILE
I would like to be part of a growing company.
Where I can hone my skills and willing to
know my full potential as a Customer
Support Associate or as a Virtual Assistant
SYSTEM REQUIREMENTS
CAREER SUMMARY
Customer Representative
INSTA-ANSWER,FLORIDA| JULY 2020 - DECEMBER 2020
Providing answers to customers' concerns mostly for
emergency calls.
We need to ensure the information in the database is
correct.
We answer phone calls for multiple accounts.
Insurance Claims Payment Officer
EXL SERVICE PHILS., PASAY | APRIL 2017 - JULY 2020
Has wiredbroadband Internet service provider
with 40 MBPS and up.
I have 1 prepaid wi-fi as a backup
2 workplaces in Metro Manila and in Laguna.
Windows 10, Ryzen 5 3500U with Radeon
Vega Mobile Gfx,8GB RAM, Laptop
Has a noise-canceling headset (if necessary).
Was assigned to authorize the payments for claimant,
providers and etc.
Encoding to the database and use excel as trackers for
EOD reports.
Technical and Billing CSR
SITEL INC,ORTIGAS| SEPTEMBER 2015 - FEBRUARY 2017
CONTACT INFORMATION
Email:-Home Address: Paranaque City,1700
Instagram: @meers_gallery
Skype: live:.cid.bf6401a7a1faf2a
Phone No: -
Whatsapp: -
Troubleshooting and blind troubleshooting to players
console, PC and phone issues.
Account verification and billing concerns.
Assisting customers via phones, chat, and emails.
ACADEMIC HISTORY
PATTS COLLEGE OF AERONAUTICS
BACHELOR OF SCIENCE IN TOURISM MAJ. AIRLINE
OPERATIONS
SKILLS
Documentation
Spreadsheet
CRM tool - self-trained
Google Suites
Social Media Applications
Photo and Video Editing
Data Entry
Customer Service skills
Bookkeeping
Trainable
Graduated in April 2010
Took OJT at Philippine Airlines as Flight Data Scheduler
Took OJT at DHL Cargo Philippines as HR assistant
INFORMATICS
BOOKKEEPING
Completed in 2018
Short Course only
Basic knowledge in accounting
