Mary Rose Deroña

Telecommunications Professional | 6+ Years of Experience | Philippines

Experience Overview: With over six years of experience in the telecommunications industry, I have developed expertise in workforce management, database management, and customer service. My career progression has allowed me to hone leadership skills, enhance productivity, and ensure data accuracy while providing excellent customer support.

Key Skills:

Workforce Management: Successfully managing multiple teams, tracking KPIs, and assigning tasks that drive department efficiency and productivity.

Database & Report Management: Skilled in consolidating reports from various systems, identifying errors, and generating accurate, detailed reports after validation and corrections.

Customer Service: Early career as a Customer Service Representative, handling inbound calls, troubleshooting line issues, and scheduling technician visits for prompt issue resolution.

Professional Experience:

Team Leader – Fiberhome Phils. Inc. , 6 years

Managed a team, monitored performance, and ensured the timely completion of KPIs.

Consolidated system data, identified errors, and produced actionable reports for management.

Oversaw and streamlined processes for increased productivity and smoother workflow within the department.

Customer Service Representative – Protek Telecom Support, 2years

Conducted calls to customers to identify and resolve line issues.

Booked appointments with in-house technicians, ensuring efficient restoration of service.

Developed strong communication and problem-solving skills in customer interaction.

Additional Experience/Certifications:

Civil Service Eligible (Professional) 

Lean Six Sigma – Certified White Belt 

Cloud Computing and Virtualization 

Data Privacy Compliance Basics