Mary Rose B Delos Reyes

 MARY ROSE B. DELOS REYES Profile Experienced customer service representative with a demonstrated history of working in the call center industry. Efficient, highly-organize and values the work ethics with professionalism. Communicates effectively while maintaining positive and great professional relationship by getting the job done in a timely manner. Address 122 B. Natividad St. Brgy. 81 Monumento, Caloocan City. Philippines 1403 Contact PHONE: - EMAIL:- LINKEDIN: www.linkedin.com/in/ MaryRBDelosReyes SKILLS High communication and interpersonal skills Strong knowledge of MS Office, PowerPoint & Excel Analytical and diagnostic skills Able to work well within a team-based environment Exceptional network and negotiation skills WORK EXPERIENCE Sales Account Associate AT&T Mobility Sales & Customer Service – VXI Global Holdings September 2018– present Assist customers in creating new account Create orders for customers Process adding new line Assist customers with their bills Troubleshoot any issues with signal or service Customer Service Representative Sirius XM – Alorica Philippines March 2017– April 2018 Assist customers in signing up for new subscriptions. Troubleshoot any issues technical issues with signal properly Regularly received commendations from management and customer for high level customer service. Customer Service Representative ASDA Groceries – Alorica Philippines March 2017– April 2018 Create orders for customers Modify any existing orders by adding or removing products Resolve any order disputes, issue refunds & deliver missing products Sales Associate SM department store – Mercantile Store Group November 2014– April 2015 Managed the cash register, including customer returns Developing and sustaining friendly relationships Keeping store organized and clean EDUCATION Mariano Marcos Memorial High School April 2012 Jacinto Zamora Elementary School April 2008