Mary Onwughalu

What would your day look like if your distractions were all gone? Imagine knocking out your to do list before lunch...

Are you tired of slow customer responses, lost leads, or spending too much time managing your CRM manually? Many businesses face these challenges every day, and it often leads to unhappy customers and missed sales.

I understand how frustrating it can be to juggle customer support and CRM tasks while trying to grow your business. That’s why I offer a practical and effective solution.

With over 3 years of experience as a Customer Service Representative and CRM Automation Expert, I help companies improve how they connect with their customers by setting up smooth, automated CRM systems and providing fast, friendly support.

What I Can Do For You • Customer Support Management: Handle customer inquiries quickly and professionally across email, chat, phone, and ticketing systems, turning frustrated clients into loyal fans. • CRM Setup and Customization: Configure and tailor CRM platforms like HubSpot, Pipedrive, Zoho CRM, and Freshdesk to fit your unique business needs.

• Workflow Automation: Use tools like Zapier and Make.com to automate repetitive tasks such as lead capture, follow-ups, ticket routing, and reporting — saving you hours every week.

• Lead and Sales Pipeline Management: Organize and automate your sales pipeline to ensure no leads slip through the cracks, increasing conversion rates.

• Customer Data Maintenance & Reporting: Keep your CRM data accurate and up to date, and provide clear reports that help you make informed business decisions.

• Multi-Channel Customer Communication: Manage communications across multiple platforms to deliver a consistent and seamless customer experience.

My goal is to make your customer service easy and efficient so you can focus on what matters most growing your business and serving your clients better.

Tools & Software I use: • Microsoft Office • Excel • Google Workspace •CRM tools like • HubSpot • Zoho CRM •Freshdesk •pipedrive • Zapier, •Intercom • Freshdesk. •Asana, •ClickUp, •Trello, •Reclaim Ai, •Slack, •Dropbox, •Google Meet, •Skype, •Zoom, •Zillow, •Apollo.io, •Booking.com, •AirDNA, •Connect team, •VRBO, •Power BI ,

I am available for: •Long Term contracts •Short Term contracts •Hourly Contracts •Fixed Contract I'd be honoured,

if you send me a direct message, click the"𝗶𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯" button, or "𝑯𝒊𝒓𝒆 𝒎𝒆 𝒏𝒐𝒘" to leverage my expertise. let's work together to achieve your business goals. Your success is my priority.