Mary Okemife Ayo

I am a multi-skilled professional with solid experience across three key areas: Virtual Assistance, Graphic Design, and Customer Support. With a strong work ethic and a passion for organization, creativity, and customer satisfaction, I thrive in fast-paced, remote-friendly environments where adaptability, attention to detail, and effective communication are essential.

As a Virtual Assistant, I provide comprehensive administrative support to entrepreneurs, small businesses, and busy professionals. My role involves:

• Calendar and email management
• Appointment scheduling and travel planning
• Data entry, research, and reporting
• Document preparation, file organization, and CRM updates
• Social media scheduling and basic content creation

I am proficient in tools like Google Workspace, Microsoft Office Suite, Trello, Asana, Slack, Zoom, and Notion, ensuring seamless remote collaboration. My strengths include time management, confidentiality, and proactive problem-solving.

With hands-on experience in graphic design, I create visually impactful designs tailored to brand identity and audience needs. My design projects include:

• Logos, brand kits, and business cards
• Social media graphics, flyers, brochures, and infographics
• Web banners, ads, and presentation designs
• Basic video editing and animated visuals

I’m skilled in using industry-standard tools such as Adobe Photoshop, Illustrator, Canva, Figma, and Adobe InDesign. I understand the principles of color theory, typography, layout, and UX/UI, and I always aim to blend creativity with functionality.

In my role as a Customer Representative, I focus on delivering excellent customer service experiences through multiple channels (email, chat, and phone). My responsibilities include:

• Answering customer inquiries and resolving complaints with empathy and professionalism
• Processing orders, returns, and tracking updates
• Providing technical support or product guidance
• Documenting interactions and escalating complex issues when needed

I have a calm, friendly demeanor and a solutions-oriented mindset. I’m experienced with CRM systems such as Zendesk, Freshdesk, HubSpot, and Shopify, and I always strive to maintain a high level of customer satisfaction through clear communication and patience.

My Key strengths are:

Exceptional organizational and multitasking abilities

Strong creative eye and attention to visual detail

Clear written and verbal communication

Customer-centric mindset and active listening skills

Self-motivated, reliable, and adaptable to changing priorities