Airhunde, Mary Oghogho
Technical Engineer
Mobile: --Lagos, Nigeria.
PERSONAL PROFILE
EMPLOYMENT HISTORY
Highly skilled and dedicated Technical Support Engineer with
managerial and hands-on experience. Has excellent analytical
and problem- solving skills and a strong ability to work with
minimal supervision, adequate experience in deployment and
usage of Microsoft Cloud solutions with growing interests in
cyber security and DevOps.
Risk Management Analyst
ACADEMIC PROFILE
Salem University
B.Sc. Computer Science
Sept 2011 – July 2015
ACHIEVEMENTS
Exceeded expectation for key performance indicator.
Employee of the month.
Beneficiary of the Microsoft monthly performance
incentive.
Successful deployment of Enterprise applications ranging
from Microsoft offerings to identity management services.
HOBBIES/INTEREST
Technology
Music
Scrabble
Football
Crossover for Work | Feb 2019 - Present
•
Test information systems business solutions.
•
Identify and confer potential risks to management.
•
Conduct reviews on individual contributors to assess noncompliancy to company’s policies.
•
Develop policies, procedures and contingency plans to limit
risks.
•
Reporting identified risks tailored to the relevant audience.
Technical Support Engineer
Tek-Experts, Nigeria | Apr 2018 – Feb 2019
Responsible for troubleshooting and resolving Azure cloud
identity issues for customers.
Provide support to Enterprise customers, partners, and other
engineers.
•
Investigate the problem by doing research and by involving
other teams as needed.
Consult with immediate peers or colleagues around the
world, handing the case over to them if necessary.
Collaborate with management and engineering teams in
order to resolve service issues and in order to produce bug
fixes, patches, test cases as appropriate.
TECHNICAL SKILLS
Microsoft Azure, Microsoft Azure Active directory
(deployment and integration), On-premise Active directory,
Office 365 suite, Gsuite, ADFS, Windows Server, Outlook,
Visio, SharePoint, DHCP, DNS, Salesforce, Jira,
Surveymonkey, Zoom.
Scope customer’s issues and support boundaries by
collecting the relevant facts.
•
Ensure that each support request is handled as per our
Service Level Agreement (SLA) and to the highest possible
customer’s satisfaction by setting the right expectations and
fulfilling your commitments.
REFEREE
Available on request.
Regional IT Support Officer
Heritage Bank | Jan 2017 - March 2018
Quick resolution of IT related issues with excellent Turnaround
Time (TAT).
Active participation in various project deployment such as
upgrade of Operating systems and other applications, Antivirus &
Patch deployment, Inverter, UPS, etc.
Installing, configuring and maintenance of network devices,
servers and workstations.
Installing and troubleshooting Office 365.
