Highly skilled and dedicated Research and Cloud Support Engineer with over 4 years hands-on experience. I possess excellent analytical and problem-solving skills and a strong ability to work with minimal supervision, adequate experience in deployment and usage of Microsoft Cloud solutions with growing interests in cyber security.
My achievements includes:
1. Exceeding expectation for key performance indicator.
2. Employee of 4 consecutive months.
3. Beneficiary of the Microsoft monthly performance incentive.
4. Successful deployment of Enterprise applications ranging from Microsoft offerings to identity management services. Technical trainer (T4) for support Engineers.
5. 12% increase of customer satisfaction ratings during my tenure as escalation engineer.