Oduputa Mary-|- | http://linkedin.com/in/mary-ginika-b8
| Lagos, Nigeria
*PROFESSIONAL SUMMARY*
Dedicated and highly organized Virtual Assistant with a strong background in customer
service. Certified by ALX in Virtual Assistance, proficient in administrative support, email
management, scheduling, and client communication. Adept at handling multiple tasks
efficiently while ensuring excellent customer satisfaction. Seeking to leverage my skills
to support businesses and entrepreneurs remotely.
*SKILLS & COMPETENCIES*
- Virtual Assistance & Administrative Support
- Customer Service & Client Relations
- Email & Calendar Management
- Data Entry & Document Organization
- Social Media Management
- Appointment Scheduling
- Travel Arrangements
- Proficiency in Microsoft Office & Google Suite
- CRM & Project Management Tools (Trello, Asana, Slack)
- Excellent Communication & Time Management
*CERTIFICATION*
- ALX Virtual Assistant Course – Completed 2025
*PROFESSIONAL EXPERIENCE*
*Freelance Virtual Assistant*
[2022]
- Managed administrative tasks including scheduling, email correspondence, and
document preparation.
- Provided excellent customer service by handling inquiries and resolving client
concerns efficiently.
- Assisted in social media management, content scheduling, and engagement tracking.
- Organized travel arrangements, managed expenses, and maintained confidential
records.
- Used CRM software to track client interactions and improve response times.
*Customer Service Representative*
Allianz Nigeria Insurance | 2024
- Handled customer inquiries, complaints, and support requests via phone, email, and
live chat.
- Provided product and service information, ensuring customer satisfaction and
retention.
- Processed orders, returns, and account updates while maintaining accurate records.
- Collaborated with different departments to resolve complex customer issues efficiently.
*EDUCATION*
- Business Administration | Kwara State University | 2019
*TOOLS & SOFTWARE PROFICIENCY*
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Calendar)
- Trello, Asana, Slack
- Zoom, Skype, Microsoft Teams
- Social Media Platforms (Facebook, Instagram, LinkedIn)
*ADDITIONAL INFORMATION*
- Available for full-time or part-time remote work
- Strong problem-solving and multitasking abilities
- Passionate about providing top-notch virtual assistance and customer service
*REFERENCES*
Available upon request.
