Mary Murphy Okon

MARY OKON LAGOS, NIGERIA linkedin URL: https://bit.ly/3An8WL4 SUMMARY: Dedicated co-host and customer service expert committed to delivering five-star guest experience through proactive management. ● Optimize prices based on season to maximize revenue and occupancy rate ● Coordinate cleaning, maintenance schedule and property checks for guest readiness ● Oversee guest communication, address complaints and maintain five-star reviews. Skills ● ● ● ● ● ` customer service communication Problem-solving Adaptability Emotional intelligence WORK EXPERIENCE ARITA DESIGN SEPT 2016 – JAN 2019, Lagos, Nigeria Customer Service ●Managed over 100+ client inquiries daily across phone calls, chat and email, consistently achieving high response rate and positive feedback. ● Resolved payment issues, discrepancies, and service complaints with a 90% satisfaction rate. ●Coordinated with internal teams to address special requests, last-minute changes, and service upgrades enhancing overall customer satisfaction. EDUCATION / CERTIFICATIONS (Click to view directly on Google Drive) Short Term Rental Academy Airbnb and Property managemenhttps://bit.ly/4hGlRZf Jan 2024-March 2024 Linkedin Learning Oct 2024 Customer Service, Problem Solving and Troubleshootinghttps://bit.ly/4hHyUcY University of Benin, Nigeria B.S.C (Medical Biochemistry) -