Hi, I am Mary, a virtual assistant/IT Support Specialist. I help entrepreneurs, start-ups, and busy professionals save 10+ hours per week by managing the behind-the-scenes tasks that keep businesses running smoothly. With a strong background in administration, food production management, and IT support, I know how to align people, processes, and technology to achieve real results. Over the past year, I’ve supported professionals and small businesses by:
Reducing email backlog by up to 70% through efficient inbox management
Streamlining calendar scheduling to cut missed appointments by 30%
Setting up workflow automations that eliminated repetitive tasks and improved turnaround speed by 40%
Maintaining 99% accuracy in data entry and reporting for clients in fast-paced industries
Helping start-ups onboard CRM tools (HubSpot, Zendesk, Freshdesk) that boosted client response time by 25%