Mary Michelle P. Rodriguez

MARY MICHELLE P. RODRIGUEZ Ozamiz, Province of Misamis Occidental, Philippines 7200- PROFESSIONAL SUMMARY SKILLS WORK HISTORY - With over 7 years of experience, I am a dedicated Executive Assistant committed to excellence in every aspect of my work. My relentless pursuit of success is supported by ongoing efforts to enhance my skills and knowledge, ensuring unmatched service delivery to clients. Specializing in Digital Marketing is my primary objective, utilizing this expertise to achieve outstanding results. By continually honing my abilities and staying informed about industry developments, I am equipped to offer top-tier professional assistance. My strong work ethic and dedication to selfimprovement drive me to excel in my role. HR policies and procedures Recruitment Payroll Appointment Scheduling Strategic Planning Problem-Solving Customer Service-Oriented Organizational Skills Time Management EXECUTIVE ASSISTANT 07/2022 to Current Mediboost • Calendar Management: Oversaw the CEO's calendar, managing meeting scheduling/cancellation, holiday planning, and partner invitations. • Research Support: Conducted research to support the department, exploring tactics, services, and liaising with organizations for integrations. • Confidentiality Maintenance: Ensured the security of sensitive information. • Personal Assistance: Assisted with personal tasks beyond work, including travel bookings, meal deliveries, and online shopping. HR ASSISTANT & RECRUITMENT SPECIALIST 07/2022 to Current Mediboost • Recruitment Management: Proficient in using Freshteam for recruitment, including hiring and onboarding. • Candidate Screening: Skilled in screening candidates based on job descriptions and conducting assessments. • Administrative Support: Efficient in assisting with various administrative tasks such as invoice management, dispute resolution, reimbursement, leave applications, and payroll processing. CUSTOMER SERVICE REPRESENTATIVE 06/2023 to 09/2023 Agape Furniture • Phone Support: Proficient in handling customer calls regarding order status, refunds, replacements, and addressing irate customers. • Issue Resolution: Skilled in addressing customer concerns such as late deliveries or damaged items to ensure satisfaction, offering discounts or coupons as necessary. • Sales Assistance: Experienced in assisting customers with website sales, offering product suggestions, and catering to their needs. CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 07/2022 Catch Training Australia • Call Management: Effectively managed 20-25 daily inbound calls using Bria VOIP app, handling higher volumes during peak hours. • Coordination and Communication: Coordinated with trainers to ensure they had necessary customer info, communicated with event directors for security measures, and sent reminders to trainers and customers before sessions. ADMINISTRATIVE SPECIALIST 01/2021 to 01/2022 NewSmile Canada • File Management: Managed and organized confidential customer and client files. • Customer Communication: Responded to customer inquiries via email using Gorgias, ensuring responses within 24 hours, and handled customer calls, providing updates on order statuses. • Coordination and Reporting: Coordinated with Aligner manufacturers for shipping schedules, generated weekly reports for team leader submission, and created G-sheets to gather essential data for Aligner production approval. SUBJECT MATTER EXPERT & CUSTOMER SERVICE AGENT 02/2018 to 03/2019 Amazon.com • Order Assistance: Assisted American customers with order-related tasks such as refunds, replacements, disputes, and shipping updates. • Multichannel Communication: Handled customer inquiries through emails, chat, and phone calls, showcasing effective time management and prioritization skills. • Leadership Development: Promoted to Subject Matter Expert (SME) after 30 days, taking on responsibilities like training new employees and monitoring calls. SALES SPECIALIST 01/2016 to 02/2018 Hewlett Packard • Product Expertise: Specialized in selling laptops, gaming computers, printers, and keyboards at Hp.com. • Sales Techniques: Utilized up-selling and cross-selling techniques to boost revenue and assist customers in finding the best products and accessories. • Sales Performance: Consistently exceeded daily sales quotas, earning the title of Top Sales Agent for three consecutive months, particularly for selling ink cartridges. • Customer Relationship Building: Built strong relationships with customers, fostering satisfaction and rapport, and was recognized for innovative thinking in providing exceptional deals and tailored solutions. EDUCATION BS Marketing Management 01/2019 University of Cebu, Cebu City, Philippines PERSONAL QUALIFICATION PERSONAL INFORMATION • • • • • • • • Quickly adapts to various applications and software platforms. Excellent verbal and written communication skills in English. Works autonomously with accountability and minimal supervision. Demonstrates initiative and leadership qualities. Applies creative problem-solving and innovative thinking. Skilled in effective communication, relationship building, and negotiation for strong client rapport. Highly motivated with strategic thinking in dynamic work environments. Flexible and willing to take on additional responsibilities as needed. Title: Executive & HR Assistant & Customer Service Expert