Mary Michelle P. Rodriguez

I am an experienced Executive Assistant, Customer Service Specialist, and HR/Recruitment Support Professional with over eight years of combined expertise in administrative operations, client relations, and remote service delivery. My career has been built on providing high-quality support to U.S. and international clients across industries such as property management, healthcare, e-commerce, and technology. I specialize in executive assistance, calendar management, customer service (Tier 2 Help Desk Support), and recruitment coordination—services that can be delivered entirely online, making me an ideal fit for remote freelance opportunities.

In my most recent roles, I have successfully handled high volumes of customer interactions via phone, email, chat, and social media while maintaining professionalism and empathy. I have managed up to 100–150 VoIP calls daily, resolved escalated issues, processed orders, refunds, and replacements, and ensured customers received real-time updates on their requests. My experience includes using platforms like HelpScout, Shopify, Gorgias, Reamaze, Slack, and Google Workspace to streamline communication, track performance, and improve client satisfaction.

As an Executive Assistant, I have coordinated meetings, managed executive calendars, prepared reports, handled confidential data, and supported cross-functional teams to ensure smooth daily operations. I am adept at research, documentation, and process improvement, making me a reliable partner for business owners and managers who need a proactive and detail-oriented virtual assistant.

My HR and recruitment background further strengthens my ability to support growing businesses. I am proficient in end-to-end recruitment processes using Freshteam and Freshcaller, from posting jobs and screening candidates to onboarding and payroll support. I can also assist with invoicing, reimbursements, and other administrative tasks with accuracy and discretion.

I am highly organized, tech-savvy, and adaptable to dynamic environments. My core skills include executive assistance, customer service and retention, appointment setting, administrative support, conflict resolution, and HR/recruitment coordination. I also have hands-on experience with project management tools such as Monday.com and Notion, and CRM/marketing systems like Go High Level and ActiveCampaign.

I am passionate about helping businesses run efficiently and ensuring customers and clients feel valued at every touchpoint. Whether you need a dedicated customer support representative, an executive assistant, or recruitment support, I can deliver reliable, high-quality work remotely. My goal is to help you save time, reduce stress, and improve your operations through professional, responsive, and results-driven service.

• Executive Assistance & Calendar Management
• Customer Service & Tier 2 Help Desk Support
• Appointment Setting & Lead Follow-Up
• Administrative Operations & Documentation
• HR & Recruitment Coordination (Freshteam, Freshcaller)
• Conflict Resolution & Problem Solving
• Project & Task Management (Monday.com, Notion)
• CRM & Marketing Tools (Go High Level, ActiveCampaign)
• E-commerce & Multichannel Support (Shopify, Gorgias, Reamaze)
• Communication & Collaboration (Slack, Google Workspace, Microsoft Office)